Joseph Alexandrou
Client Relations Manager
My favorite part of my job at Hiregy is … helping companies that dread the hiring process!
During a typical workday you’ll find me … talking on the phone, meeting with clients, sending email, prospecting for new clients, and drinking coffee.
In the next five years I’d like to … visit Greece.
My hidden talent is … clapping with one hand.
The best advice I’ve ever received is … show up at least five minutes early every day.
Three things someone would be surprised to learn about me are … I have six nieces and nephews ranging in age from 3 – 16, I was at the Belmont Stakes when American Pharaoh won the triple crown, and I lived in Tulsa for one year.
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