How 211 and 988 Leaders Can Plan Staffing When Funding Isn’t Predictable 211 & 988 · WORKFORCE PLANNING For organizations operating 211, 988 and other community-based helplines, funding and staffing are closely connected. Grants, government contracts,...
The Call CenterHiring PlaybookIs Broken.Most LeadersHaven’t Noticed Yet. If you run a contact center in 2026, you’ve probably felt it even if you haven’t named it. The applications are coming in. The recruiter is working the pipeline. The job boards...
“Tell Me About Yourself.”Three Words That End MoreInterviews Than You Think. You walk in. You shake hands. You sit down. The hiring manager smiles, clicks their pen, and asks the most common interview question in the world. “So, tell me about...
Temp-to-HireCall Center Staffing:A Smarter Model For years, that model worked well enough. Permanent-first hiring has long been viewed as the responsible and stable approach to building a call center or inside sales team. When a CRO, VP of Sales, or talent acquisition...
Before the Phones Light Up: How to Prepare YourCall Center forSpring & Summer Demand Seasonal Demand In Call Centers Is Rarely Accidental. Whether driven by tax cycles, enrollment periods, product launches, healthcare utilization shifts, or consumer buying...
How Credit UnionsHandle Tax-SeasonCall Spikes WithoutBurning Out Their Teams Credit Union Staffing During Tax Season Tax season is one of the few operational events credit unions can see coming months in advance, yet it consistently tests the resilience of member...
Beyond the Algorithm:Recruiting SuccessComes From People, Not AI Call Centers Still Need Human Recruiters Call center and sales leaders are asking the same question right now: How should we be using AI in our recruiting process? It’s a fair question. Search interest...
Top Grading Talent:Why the Best LeadersRebuild Before They Hire The New Year Reset As 2026 approaches, call center and sales leaders are planning for growth. But before adding headcount, the best teams start with a simple step: evaluating who’s already on board. The...
Staffing for Peak Season Success: Build a Team That Wins Every Call From Hiring to High Performance:Building Your Ideal Call Center Crew Crunch Time for Call Centers Open enrollment is already here. The phones are busy, your team is stretched, and the hiring window...
Build Your Winning Roster:Hiring CSRs, Leaders, and Sales Reps for the Year Ahead Kick Off the Year with a Strong Call Center Staffing Game Plan September may be the kickoff to Football season, but January is the kickoff for call centers. It’s when leaders either set...
