Jennifer Cutrono-Teixeira
Client Services Manager
My favorite part of my job is … helping exceptional people find quality positions with our outstanding clients.
The most adventurous thing I’ve ever done is … zip lining at the “Top of the Rockies” in Colorado.
In the next five years I’d like to … take and pass the SHRM exam, walk the Susan G. Komen 3-Day, and enjoy a Disney Cruise with my family.
My earliest memory is … when I was 2 years old, I was on the beach and a seagull plucked a drumstick right out of my hand.
My hidden talent is … singing and Zumba/Hip-Hop dancing
The Call Center Hiring Playbook Is Broken. Most Leaders Haven’t Noticed Yet
Call center hiring is harder than it looks, and most leaders are still running a 2019 playbook. Here’s what’s actually changed, and what works now
Three Words That End More Interviews Than You Think
"Tell Me About Yourself."Three Words That End MoreInterviews Than You Think.You walk in. You shake hands. You sit down. The hiring manager smiles, clicks their pen, and asks the most common interview question in the world. "So, tell me about yourself." And just like...
Temp-to-Hire Call Center Staffing: A Smarter Model
Temp-to-HireCall Center Staffing:A Smarter ModelFor years, that model worked well enough.Permanent-first hiring has long been viewed as the responsible and stable approach to building a call center or inside sales team. When a CRO, VP of Sales, or talent acquisition...