Diana BrazzealDiana Brazzeal

Client Success Specialist

Something people would be surprised to learn about me is … I was on a cruise ship that caught on fire in the Gulf of Mexico.

The best advice I ever received … was actually two pieces of advice – to focus on the relationship, and to keep moving forward.

My hidden talent is … cooking new things. I try something, like it, and figure out how to make it.

In the next five years I’d like to … take a trip with each of my children and go to Hawaii with my husband.

The most adventurous things I’ve ever done are … bungee jumping and zip lining.

My nickname is … my college roommate called me Dodi.

How to Scale Your Call Center Without Sacrificing Quality

Imagine your call center as a well-oiled machine, humming along smoothly, delivering stellar service to your customers. Now, imagine that machine doubling in size overnight. Exciting, right? But here’s the catch—without the right people in place, that growth can...

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