Diana Brazzeal
Client Success Specialist
Something people would be surprised to learn about me is … I was on a cruise ship that caught on fire in the Gulf of Mexico.
The best advice I ever received … was actually two pieces of advice – to focus on the relationship, and to keep moving forward.
My hidden talent is … cooking new things. I try something, like it, and figure out how to make it.
In the next five years I’d like to … take a trip with each of my children and go to Hawaii with my husband.
The most adventurous things I’ve ever done are … bungee jumping and zip lining.
My nickname is … my college roommate called me Dodi.
Temp-to-Hire Call Center Staffing: A Smarter Model
Temp-to-HireCall Center Staffing:A Smarter ModelFor years, that model worked well enough.Permanent-first hiring has long been viewed as the responsible and stable approach to building a call center or inside sales team. When a CRO, VP of Sales, or talent acquisition...
Call Center Security: Safeguarding Customer Data in a Remote Workforce
A New Era of Remote Call Centers It’s no secret that remote work has transformed the call center industry. Once an unconventional option, remote setups have quickly become the norm, bringing flexibility, scalability, and—let’s be real—a whole new set of security...
Seasonal Staffing Challenges: Special Solutions for Busy Call Center and General Staffing Needs
Believe it or not – the busy holiday season is almost here, and businesses across various industries are gearing up for the annual increase in customer demand. For call centers, in particular, this period can be both a blessing and a challenge. Call volumes skyrocket,...
Diana Brazzeal