Victoria Helton
Director of Client Services
My favorite part of working at Hiregy is … the integrity and the excitement of the office. It is a team environment and a home.
My earliest memory is … spending the night in my very own life-size doll house that my grandpa built for me.
My hidden talent is … that I am a gymnast. I love tumbling.
My childhood nickname was … Tori.
Temp-to-Hire Call Center Staffing: A Smarter Model
Temp-to-HireCall Center Staffing:A Smarter ModelFor years, that model worked well enough.Permanent-first hiring has long been viewed as the responsible and stable approach to building a call center or inside sales team. When a CRO, VP of Sales, or talent acquisition...
Before the Phones Light Up: How to Prepare Your Call Center for Spring & Summer Demand
Before the Phones Light Up: How to Prepare YourCall Center forSpring & Summer DemandSeasonal Demand In Call Centers Is Rarely Accidental.Whether driven by tax cycles, enrollment periods, product launches, healthcare utilization shifts, or consumer buying patterns,...
How Credit Unions Handle Tax-Season Call Spikes Without Burning Out Teams
How Credit UnionsHandle Tax-SeasonCall Spikes WithoutBurning Out Their TeamsCredit Union Staffing During Tax SeasonTax season is one of the few operational events credit unions can see coming months in advance, yet it consistently tests the resilience of member...