Gustavo A. Collazos
Director of Marketing
What sparks your creativity at work? … My creativity is sparked by the mix of new challenges and diverse perspectives. Every project is a puzzle, and finding that unique, creative solution keeps me going.
If you could have any superpower to enhance your work, what would it be and why? … The power to instantly master any language. It’s all about connecting with people, understanding their needs and cultural nuances to make our marketing messages hit home worldwide.
If you had to eat one meal every day for the rest of your life, what would it be? …Burgers, hands down. Classic yet adaptable, with a creative twist that keeps things interesting.
What’s an item on your bucket list? …Go to Tomorrowland.
The Call Center Hiring Playbook Is Broken. Most Leaders Haven’t Noticed Yet
Call center hiring is harder than it looks, and most leaders are still running a 2019 playbook. Here’s what’s actually changed, and what works now
Three Words That End More Interviews Than You Think
"Tell Me About Yourself."Three Words That End MoreInterviews Than You Think.You walk in. You shake hands. You sit down. The hiring manager smiles, clicks their pen, and asks the most common interview question in the world. "So, tell me about yourself." And just like...
Temp-to-Hire Call Center Staffing: A Smarter Model
Temp-to-HireCall Center Staffing:A Smarter ModelFor years, that model worked well enough.Permanent-first hiring has long been viewed as the responsible and stable approach to building a call center or inside sales team. When a CRO, VP of Sales, or talent acquisition...