There are almost three million customer service employees working in the U.S. That’s a huge part of the total workforce. But not every one of those millions of reps wants to stick with customer service for the long haul. What can they do? Well, it turns out that...
As a customer service professional, you have a crucial job. You provide the link between your employer and the outside world. The way you treat people influences how the company’s brand is perceived. That role becomes extremely difficult when you run into an...
