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3 Onboarding Tips to Help New Call Center Employees Feel Welcome
3 Onboarding Tips to Make New Call Center Employees Feel Welcomed(and Stay!)Welcome to The TeamYou did it. After sorting through resumes, scheduling interviews, and finally building your dream call center team, you’re ready to welcome some amazing new talent. If...
Cultivating a Thriving Call Center Culture: The Ultimate Guide to Building Your Dream Team
Cultivating a Thriving Call Center Culture:The Ultimate Guide to Building Your Dream TeamWhy Does Culture Matter?It’s 8:15 on a Monday morning, your coffee hasn’t kicked in yet, and you can already hear the murmurs in your call center. One rep is grumbling about...
The Hidden Cost of Misaligned Training: Why Call Centers Struggle with Turnover
The Hidden Cost of Misaligned Training:Why Call Centers Struggle with TurnoverThe Real Impact of Schedule MisalignmentIt's 11 PM, and your newly trained customer service representative is struggling to stay alert during their first week on the night shift. Despite...