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Before the Phones Light Up: How to Prepare Your Call Center for Spring & Summer Demand
Before the Phones Light Up: How to Prepare YourCall Center forSpring & Summer DemandSeasonal Demand In Call Centers Is Rarely Accidental.Whether driven by tax cycles, enrollment periods, product launches, healthcare utilization shifts, or consumer buying patterns,...
How Credit Unions Handle Tax-Season Call Spikes Without Burning Out Teams
How Credit UnionsHandle Tax-SeasonCall Spikes WithoutBurning Out Their TeamsCredit Union Staffing During Tax SeasonTax season is one of the few operational events credit unions can see coming months in advance, yet it consistently tests the resilience of member...
AI Won’t Replace Recruiters, But Recruiters Who Use AI Will Win
Beyond the Algorithm:Recruiting SuccessComes From People, Not AICall Centers Still Need Human RecruitersCall center and sales leaders are asking the same question right now: How should we be using AI in our recruiting process? It’s a fair question. Search interest in...