Patient Services Representative (Male)

#IND123

Patient Services Representative

Location:  Tampa, 33607 - This position is onsite

Pay:  $18.00 per hour

Type:  Contract to hire

Schedule:

Summary:  Conduct directly observed urine drug screenings, monitor for irregularities or inappropriate activity, read test results in the presence of the client, and obtain required signatures.

Job description:

• Provide administrative support to assigned programs, including managing reception operations, answering incoming calls, assisting visitors, coordinating appointments, and maintaining organized records.
• Meet with patients and guardians to review insurance benefits, establish fee agreements, assist with enrollment and admission paperwork, and collect applicable fees and copayments.
• Verify insurance eligibility, obtain initial authorizations, including Medicaid coverage, and accurately document benefits, coverage details, and required government documentation in the electronic health record (Welligent).
• Schedule initial and recurring patient appointments, proactively resolve scheduling conflicts, communicate with staff regarding patient benefits, and generate daily and weekly operational reports.
• Deliver excellent customer service to patients and visitors, maintain accurate electronic health records, assist with laboratory coverage and urinalysis testing as needed, and perform additional administrative duties as assigned.

Expectations:

• 85% of all appointments that are cancelled withing 48 hours will be backfilled.
• 99% of copays will be collected at the time of service.
• Intake paperwork will be processed same day of service.
• Dropped call rate will be less than 2%.
• All calls are answered by the 3rd ring.
• Will have 99% accuracy in E.H.R on entering information.
• 100% of required trainings will be completed within specified time frames.
• All client financial and demographic information will be refreshed at each visit.
• 100% of all confirmation calls will be completed prior to 48 hours of service.

Nice to have:

• Experience in substance use/mental health setting

Requirements:

• Must have (1) year of previous customer service/related administrative office experience.
• Must have basic MS Office proficiency including: Excel, Access
• Must be male: This position requires working directly with an exclusively male population in situations involving personal privacy and sensitive services. Male applicants are required based on a bona fide occupational qualification (BFOQ), subject to applicable federal and state employment laws.
• Must have basic math skills, be able to communicate effectively verbally and in-writing
• High school diploma or equivalent
• Background check required - Level II
• Drug screening required