The Hidden Cost of Doing It Yourself: Why Smart Call Center Leaders Rethink Internal Hiring

The DIY Hiring Delema

It’s Monday morning and your internal recruiting team is buried under resumes. Your team leads are sitting in back-to-back interviews. Your best supervisor just trained her fifth new hire this quarter and she’s still covering open shifts. Meanwhile, performance reports keep piling up with one clear headline: you’re still understaffed.

On paper, doing your own hiring seems cheaper. But when you dig into the numbers and the real impact on your team, it’s costing more than just dollars. It’s costing you time, momentum, and the opportunity to build a better, more reliable team.

Let’s break it down.

What In-House Hiring Really Costs You

Even if you already have recruiters on payroll, hiring internally isn’t free. The time, tools, and soft costs involved in filling just one position can quietly eat into your bottom line.

According to Investopedia, the average cost to hire a new employee in the U.S. ranges from $4,000 to $7,000. That doesn’t include lost productivity or the time your team spends away from higher-value work.

call center operator helping clients from Hiregy

Let’s say you’re hiring 15 reps this quarter. Here’s what that really looks like:

Recruiter and Manager Time:

Every hour spent sourcing, screening, and interviewing is time your team could be spending on engagement, training, or improving retention. Time is money, and hiring is one of the most time-consuming tasks in HR.

Job Boards and Ad Spend:

Most call centers we work with spend between $500 and $1,000 per role just to get visibility on platforms like Indeed and CareerBuilder. It adds up fast.

Admin and Onboarding Logistics:

Your supervisors and HR team are often the ones juggling paperwork, scheduling, and training. This isn’t just clerical work. It’s hours of lost productivity that could be reinvested elsewhere.

Turnover Risk:

: If the new hire doesn’t work out, you’re back to square one. According to SHRM, the cost of a bad hire can reach up to 30 percent of that employee’s first-year salary.

The Opportunity Cost You’re Not Calculating

Let’s talk about the silent budget killer: empty seats.

Every day a rep role remains unfilled, it creates ripple effects across your call center:

  • KPIs drop
  • Wait times increase
  • Morale takes a hit
  • Existing staff burn out from covering gaps
The Hidden Cost of Hiring In House Hiregy Call Center Staffing Experts

These are not just staffing problems. They’re business performance issues. When managers are interviewing instead of coaching, or reps are onboarding three new hires instead of serving customers, the cost isn’t just internal. It’s customer-facing.

And that’s before you consider the long-term opportunity cost of missed goals, delayed projects, and disengaged teams.

Why Call Center Leaders Partner with Hiregy

Working with a staffing partner like Hiregy isn’t about replacing your internal team. It’s about extending it. We collaborate with HR and operations to deliver a seamless, efficient hiring experience. And we only get paid when it works.

Here’s what our clients love:

Time Saved, Focus Regained:

We handle sourcing, screening, scheduling, and more. Your internal team stays focused on strategic priorities.

Predictable Costs:

You’re not juggling software subscriptions, job board fees, or extra admin hours. You pay when you hire, and the costs are crystal clear.

Shared Risk Model:

Temp-to-hire means you’re not stuck with a bad fit. If a candidate doesn’t work out, we replace them at no additional cost.

Faster Time to Productivity:

Our clients regularly cut time-to-hire by 40 percent. That’s less stress, less turnover, and more time to drive results.

Real-World Results: A Quick Case Study

A healthcare call center came to us needing to scale quickly during a seasonal surge. Their internal team was already maxed out.

After partnering with Hiregy, they:

  • Reduced time-to-hire by 40 percent
  • Saved over $130,000 in estimated recruiting and onboarding costs
  • Retained 70 percent of the workforce long after the surge ended

That’s the difference between getting through a season and growing through it.

Your Team Deserves Better

Recruiting shouldn’t come at the cost of everything else on your HR team’s plate. If you’re stretched thin, running behind, or just wondering if there’s a smarter way, there is.

Let’s talk about how Hiregy can support your team, save you time, and help you build a workforce that works.

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