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AI Won’t Replace Recruiters, But Recruiters Who Use AI Will Win
Beyond the Algorithm:Recruiting SuccessComes From People, Not AICall Centers Still Need Human RecruitersCall center and sales leaders are asking the same question right now: How should we be using AI in our recruiting process? It’s a fair question. Search interest in...
Top Grading Talent: Why the Best Leaders Rebuild Before They Hire
Top Grading Talent:Why the Best LeadersRebuild Before They HireThe New Year ResetAs 2026 approaches, call center and sales leaders are planning for growth. But before adding headcount, the best teams start with a simple step: evaluating who’s already on board. The...
Staffing for Peak Season Success: Build a Call Center Team That Wins Every Call
Staffing for Peak Season Success: Build a Team That Wins Every Call From Hiring to High Performance:Building Your Ideal Call Center CrewCrunch Time for Call CentersOpen enrollment is already here. The phones are busy, your team is stretched, and the hiring window...