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Hire Smart for the New Year: CSRs, Leaders, and Sales Reps Who Set the Tone for Success
Build Your Winning Roster:Hiring CSRs, Leaders, and Sales Reps for the Year AheadKick Off the Year with a Strong Call Center Staffing Game PlanSeptember may be the kickoff to Football season, but January is the kickoff for call centers. It’s when leaders either set...
The Hidden Cost of Doing It Yourself: Why Smart Call Center Leaders Rethink Internal Hiring
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Fake Candidates and Deepfakes: The Dark Side of Remote Hiring with AI
Fake Candidates and Deepfakes:The Dark Side of Remote Hiring with AIAI Red FlagsRemote work has been a game-changer for call centers and customer service teams. It’s opened up the talent pool, given people more flexibility, and helped companies grow without the...