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Cultivating a Thriving Call Center Culture: The Ultimate Guide to Building Your Dream Team
Cultivating a Thriving Call Center Culture:The Ultimate Guide to Building Your Dream TeamWhy Does Culture Matter?It’s 8:15 on a Monday morning, your coffee hasn’t kicked in yet, and you can already hear the murmurs in your call center. One rep is grumbling about...
The Hidden Cost of Misaligned Training: Why Call Centers Struggle with Turnover
The Hidden Cost of Misaligned Training:Why Call Centers Struggle with TurnoverThe Real Impact of Schedule MisalignmentIt's 11 PM, and your newly trained customer service representative is struggling to stay alert during their first week on the night shift. Despite...
The Hidden Cost of Empty Seats: How to Simplify Call Center Hiring & Cut Hiring Time by 40%
How Top Call Centers Cut Hiring Cost & Time by 40% (And How You Can Too)The Hidden Cost of Empty ChairsPicture this: It’s peak season, and your call center is drowning in customer inquiries. Your team is overwhelmed, hold times are skyrocketing, and every minute a...