Monthly Salary Snapshot:
Insights From Recent Placements
Compensation data pulled directly from the roles we placed in the month of February.
What Last Months Data Tells Us: February Hiring Snapshot
The call center hiring landscape continues to shift, especially across healthcare and financial services. Each month, we publish a Salary Snapshot based on the real roles our team helped fill, giving call center leaders and HR teams a clear view of what competitive pay looks like right now.
This is not survey data or national averages. These are real compensation numbers from recent placements, across healthcare contact centers, credit unions, and high-volume customer support environments. The goal is simple. Help you benchmark pay, plan hiring, and move faster with confidence.
Here are the key takeaways from last month’s salary trends:
1. Pay rates are holding steady for high-volume support roles.
Roles like Item Entry Technician, Customer Care Representative, and Phone Representative continue to cluster around the $18 to $20 hourly range. Employers are prioritizing speed, reliability, and consistency over incremental wage increases, especially for roles tied to seasonal or project-based work.
2. Sales roles remain a strategic investment.
Inside Sales Representatives and Inbound Sales Consultants stood out this month with clear annual salary structures. Even when base pay is modest, these roles often include commission or performance-based incentives tied to on-target earnings. Companies are continuing to invest in revenue-driving positions despite broader hiring caution.
3. Specialized support roles command higher rates.
Desktop Support Specialists and Benefits Specialists continue to earn premium hourly pay, often $25 to $30 per hour. These roles reflect growing demand for technical and compliance-focused skill sets that directly support operations and employee experience.
February Salary Snapshot
Here’s a breakdown of hourly and annual pay rates based on roles filled by Hiregy last month.
| Job Title | Hourly Rate | Annual Salary |
| Inside Sales Representative | $18.00 | $37,440 |
| Inbound Sales Consultant | $19.36 | $40,269 |
| Tax Scheduler | $21.00 | $43,680 |
| Desktop Support Specialist I | $25.00 | $52,000 |
| Benefits Specialist | $30.00 | $62,400 |
| Marketing Associate | $24.04 | $50,000 |
| Phone Representative | $20.00 | $41,600 |
| Customer Care Representative | $18.00 | $37,440 |
| Item Entry Technician | $18.00 | $37,440 |
| Fill Technician I | $18.00 | $37,440 |
Use this table as a resource to:
• Benchmark competitive salaries to attract top-tier candidates
• Make informed decisions on compensation packages
• Identify market-driven pay trends that will help you stay ahead
Whether you’re hiring for specialized positions or scaling your team, these numbers provide the insight you need to drive recruitment success. Dive into the guide below to discover how your pay rates compare.
Need help attracting top-tier candidates?
Our team can help you analyze this data, adjust your compensation strategy, and make hiring easier.
In-Demand Roles to Watch
Inside Sales Representative
$37,440 / yr. | $18.00 / hr.
Sales hiring continues to be a priority as organizations focus on pipeline growth and revenue generation. These roles are often tied to performance incentives and long-term growth plans, making competitive base pay essential to attract candidates who can consistently produce results.
Benefits Specialist
$62,400 / yr. | $30.00 / hr.
As organizations grow, so does the need for experienced professionals who can manage benefits, compliance, and employee support. This is one of the highest hourly rates in this month’s snapshot, reflecting the importance of strong operational infrastructure behind high-performing teams.
Desktop Support Specialist I
$52,000 / yr. | $25.00 / hr.
Insight: Technology continues to play a central role in call center performance. Companies are investing in support specialists who can maintain systems, reduce downtime, and ensure employees have the tools they need to operate efficiently.
Senior Sales Representative
$21.63 / hr. | $45,000 / yr.
Sales roles remain a strategic investment, especially in regulated industries. These positions often include commission or performance-based incentives tied to revenue goals and on-target earnings, making compensation strategy especially important.
Let’s Make Hiring Easier. Starting Now
You’ve got the data. Now let’s turn it into results. Schedule a one-on-one conversation with a Hiregy staffing expert to explore how we can help you build a high-performing team; faster, smarter, and with less stress.