Monthly Salary Snapshot:
Insights From Recent Placements
Compensation data pulled directly from the roles we placed in the month of November.
What Last Months Data Tells Us: November Hiring Snapshot
The call center landscape is constantly evolving and your pay strategy should evolve with it. Each month, Hiregy tracks real compensation data from the actual roles we’ve recently filled, giving you a clear, up-to-date view of what competitive pay really looks like.
These numbers aren’t estimates or surveys, they’re verified results from real placements. Our Salary Snapshot gives HR teams and call center leaders the insight they need to stay competitive, attract the right talent, and hire with confidence.
Here are the key takeaways from last month’s salary trends:
1. Pharmacy support roles continue to dominate hiring.
Pharmacy Navigation Technicians, Pharmacy Contact Center CSRs, and Specialty Pharmacy Technicians made up the majority of November placements, all steady at $21.00 per hour. This reflects ongoing investment in patient support, prescription navigation, and benefits-related questions handled through call center environments.
2. Member and patient access roles remain essential.
Member Enrollment Coordinators and Medical Records Intake Coordinators show that organizations are still prioritizing access, enrollment, and documentation. These roles support smooth experiences for patients and members and are competitively priced in the $19.00 to $23.00 per hour range.
3. Seasonal and project-based support is a real factor in year-end staffing.
Seasonal Support Specialists, Tax Schedulers, and Purchasing Assistants reveal how organizations prepare for peak periods and special projects. Even when roles are temporary, pay needs to be strong enough to attract reliable talent who can step in quickly and protect customer experience.
November 2025 Salary Snapshot
Here’s a breakdown of hourly and annual pay rates based on roles filled by Hiregy last month.
| Job Title | Hourly Rate | Annual Salary |
| Pharmacy Navigation Technician | $21.00 | $43,680 |
| Pharmacy Contact Center (CSR) | $21.00 | $43,680 |
| Specialty Pharmacy Technician, Navigation | $21.00 | $43,680 |
| Member Enrollment Coordinator | $19.00 | $39,520 |
| Customer Care Representative | $18.50 | $38,480 |
| Medical Records Intake Coordinator | $23.00 | $47,840 |
| Preservation Coordinator, Bilingual | $20.00 | $41,600 |
| Seasonal Support Specialist | $20.00 | $41,600 |
| Tax Seasonal Representative | $18.00 | $37,440 |
| Purchasing Assistant | $20.00 | $41,600 |
| Senior Sales Representative | $21.63 | $45,000 |
Use this table as a resource to:
• Benchmark competitive salaries to attract top-tier candidates
• Make informed decisions on compensation packages
• Identify market-driven pay trends that will help you stay ahead
Whether you’re hiring for specialized positions or scaling your team, these numbers provide the insight you need to drive recruitment success. Dive into the guide below to discover how your pay rates compare.
Need help attracting top-tier candidates?
Our team can help you analyze this data, adjust your compensation strategy, and make hiring easier.
In-Demand Roles to Watch
Pharmacy Navigation Technician
$21.00 / hr. | $43,680 / yr.
Pharmacy Navigation Techs continue to be one of the most frequently placed roles this month, reflecting the demand for professionals who can bridge healthcare navigation and customer support. Employers are prioritizing candidates who bring both accuracy and empathy to patient interactions.
Pharmacy Contact Center (CSR)
$21.00 / hr. | $43,680 / yr.
Pharmacy CSRs blend customer service skills with healthcare knowledge. As more interactions shift to phone and digital channels, these roles help protect patient satisfaction and brand trust. Steady pay rates reflect their importance in handling high volume, high stakes calls.
Member Enrollment Coordinator
$19.00 / hr. | $39,520 / yr.
Enrollment coordinators play a critical role in onboarding new members and supporting renewals. Accuracy, compliance, and empathy are essential, especially for organizations working in insurance, benefits, or healthcare navigation. Competitive pay in this range helps reduce turnover in these high touch roles.
Seasonal Support Specialist
$20.00 / hr. | $41,600 / yr.
Even short term roles can have a big impact. Seasonal support staff help organizations cover peak demand, special projects, and year end activity without burning out core teams. Clear expectations and fair pay are key to attracting dependable seasonal talent.
Let’s Make Hiring Easier. Starting Now
You’ve got the data. Now let’s turn it into results. Schedule a one-on-one conversation with a Hiregy staffing expert to explore how we can help you build a high-performing team; faster, smarter, and with less stress.