Crisis Phone Representative (Remote)

#IND123

Phone Representative 9 (Remote)

Location: Must live within a 50-mile radius to Clearwater, Florida for mandatory onsite training ~2x yearly, first day will report onsite Tuesday, January 19, 2027

Schedules: [Updated for 2027 Season]

1. Tuesday–Saturday, 4:00 a.m.–12:30 p.m. — $25.00 per hour
2. Tuesday–Saturday, 4:00 a.m.–12:30 p.m. — $25.00 per hour
3. Tuesday–Saturday, 12:00 p.m.–8:30 p.m. — $25.00 per hour
4. Tuesday–Saturday, 12:00 p.m.–8:30 p.m. — $25.00 per hour
5. Sunday–Thursday, 12:00 p.m.–8:30 p.m. — $25.00 per hour
6. Sunday–Thursday, 12:00 p.m.–8:30 p.m. — $25.00 per hour
7. Tuesday–Saturday, 12:00 p.m.–8:30 p.m. — $25.00 per hour
8. Tuesday–Saturday, 12:00 p.m.–8:30 p.m. — $25.00 per hour
9. Tuesday–Saturday, 8:00 p.m.–4:30 a.m. — $27.50 per hour
10. Tuesday–Saturday, 8:00 p.m.–4:30 a.m. — $27.50 per hour

Training schedule: M-F, 8:00 AM to 5:00 PM for 3-4 weeks
First day will report onsite Tuesday, January 19, 2027

Type: Contract to Hire

Job duties:

1. Answer incoming phone calls from the Crisis Lifeline from clients needing online emotional support
2. Ensure you meet all Crisis and Suicide Lifeline performance metrics
3. Talk with Imminent Risk clients and de-escalating, screen, safety plan, and reduce lethal means during the conversation
4. Use the least invasive approach to service provision. Provide referrals, deploy mobile crisis units, and engage law enforcement in active rescue, as needed.
5. Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required

Nice to have:

• Bachelor’s Degree from a four-year college or university or higher is strongly preferred. (Not required)

Requirements:

• If you do not have a Bachelor's Degree, must have (2) years of crisis response/counseling required in lieu of education
• One year or more of related recent crisis, mental health, or substance abuse/counseling experience is required
• Experience handling crisis phone calls is required
• Above-average computer skills preferred
• Emergency Response & Storm Support: Must be willing and able to remain working during severe weather events until officially directed to evacuate, assist with emergency response efforts, and proactively identify alternative ways to support operations and connect individuals with essential services and resources during storms
• High school diploma or equivalent required
• Background check required - Level II
• Employment verification required
• Education verification required
• Drug screening required
• Smoke-free workplace, nicotine testing required
• Must provide (3) references