Account Onboarding & Support Specialist
Job ID 23643 – Account Onboarding & Support Specialist (Mortgage loan processors welcome)
Location: Tampa, FL 33626 – This position is onsite
Pay: $22.00 - $26.00 per hour
Tier 1 Pay 0-1 Years experience $22-$24/hour
Tier 2 Pay 2+ Years experience $25-$26/hour
Type: Contract to hire
Schedule: Monday though Friday 9AM to 5PM, with a paid 30 minute lunch and two 10 minute paid breaks.
With overtime as needed for business purposes.
Job description:
- Set up new customer accounts and users in company systems, ensuring information is entered accurately and completely.
- Maintain and update existing account and user information to ensure records remain current and organized.
- Review account information and submitted documentation for accuracy, completeness, consistency, and required information.
- Communicate and coordinate with internal departments to obtain missing information, corrections, clarification, or approvals.
- Troubleshoot and resolve routine account-related issues, escalating more complex matters to the appropriate team when necessary.
Requirements:
- Must have recent previous experience processing loans, mortgage processing is ideal- (Picture someone who has had to go through a large checklist of paperwork that is required before entry into a system, and chasing down any missing paperwork. They would also help clients troubleshoot or even have them track down missing paperwork as needed)
- Must be MS Office proficient
- Must live within 30 minutes
- High school diploma or equivalent
- Background check required