Human Resources Receptionist/Coordinator

#IND123

Hiregy is seeking a new Client Success Specialist to join our thriving team in Tampa, Florida! Are you looking to begin your career in Human Resources? Read more and apply!

Job Title: Client Success Specialist

Location: Tampa, 33607 - This position is onsite

Pay: Starting at $20.00 per hour

Benefits: Healthcare, dental, vision, 401K with match

Top Responsibilities:

1. Serve as the primary candidate contact from offer acceptance through successful start and early assignment.
2. Guide candidates through all onboarding requirements, including documentation, screenings, client requirements, training, and start preparation.
3. Maintain proactive communication regarding expectations, deadlines, next steps, and first-day instructions.
4. Identify and resolve potential onboarding delays or issues in partnership with internal teams.
5. Conduct pre- and post-start check-ins to promote engagement, retention, and a positive candidate experience.
6. Support Client Success with ongoing accounts, staffing projects, new-hire classes, and placement activity.
7. Learn client expectations, work environments, onboarding requirements, and staffing needs.
8. Participate in and progressively take ownership of appropriate client and candidate conversations.
9. Gather feedback, communicate trends or concerns, and help ensure commitments made during recruiting and sales are successfully delivered.
10. Coordinate across Recruiting, Client Success, Operations, Payroll/HR, and other teams to ensure smooth post-offer handoffs and successful starts.
11. Maintain accurate, timely candidate and onboarding information in Hiregy's systems.
12. Track onboarding progress, proactively identify risks, and escalate issues that could impact start dates or client expectations.
13. Identify process gaps and help improve workflows, communications, templates, checklists, and standard procedures.
14. Support high-volume hiring and onboarding initiatives requiring coordination across multiple departments.

Nice to have:

• Previous experience with human resources support or recruitment support
• Prefer 2 to 3 years’ experience in Customer Service

Requirements:

• Must love sharing memes
• Must have at least two years’ experience as an office coordinator or administrative assistant experience
• Must have knowledge of customer service etiquette including how to delight or handle a difficult caller/client, etc.
• Must have knowledge of how to operate basic phone and computer systems, typing 40 WPM
• Must be proficient in Word, Excel and Outlook (MS Excel basic spreadsheet creation)
• Excellent communication skills both written and oral
• Strong organizational skills : Must demonstrate ability to coordinate details, calls, meetings, notes etc.
• Multi-tasking skills – must be able to handle multiple items/computer screens at once without letting things fall through the cracks
• Must demonstrate the ability to be proactive and intuitive, meaning watch what is happening and learn from what is seen
• High school diploma required
• Background check required
• Drug screening required
• Reference check required

What is great about this role?

• Changing lives every day! Changing the lives of candidates and their families with a new job while improving and making clients more successful with the placement of exceptional people.
• Fast-paced, always changing role.
• Working with the top companies nationwide.
• Have the ability to work independently and play a role in your own earning potential.

Why Hiregy? (Why do people like working for Hiregy? What makes it a great place to work?)

• Everyone is focused on the same mission: changing lives by connecting exceptional people.
• Team focused – working together to be successful.
• Proud of each other’s accomplishments and shares in each other’s successes.
• Friendly, energetic, fast-paced workplace.
• Open and transparent environment where learning and innovation is encouraged