Contact Center Specialist (Remote must live in OR)
Job ID 23556 - Contact Center Specialist
Location: Fully remote – Must live in state of OR
Pay: $24.00 per hour
Type: Contract, until November 2026
Schedule: Will be assigned between M-F, 8:00 AM to 6:00 PM PST, Sat 9:30 AM to 2:00 PM PST
Must be open department hours, rotating shifts every (3) weeks
9/2 to 9/18: 8:00 AM to 4:45 PM (45 minute break)
Training: Expect to be on the phones as soon as week two!
(4) weeks of training to be expected
Start date: 9/2/2026
Job description:
Manage Inbound Call Volume: Handle approximately 60+ member calls per day; call volume may vary depending on complexity and duration of technical or service-related support calls.
- Deliver High-Quality Member Support: Establish professional, service-oriented relationships with members over the phone, assisting with a variety of financial needs in alignment with the credit union’s mission and values.
- Process Member Transactions: Accurately handle daily financial transactions including withdrawals, loan payments, transfers, and wire requests, while ensuring compliance with internal policies and security procedures.
- Provide Credit Card Support: Assist members with online banking access, login issues, account setup, and troubleshooting, often resulting in longer call handling times due to the technical nature of inquiries.
- Promote Credit Union Products: Actively identify member needs and recommend appropriate products and services, contributing to referral goals and supporting ongoing sales and marketing initiatives.
Nice to have:
- Credit union experience
- Financial background
- Retail banking
Requirements:
- Must have a call center background
- Must have an ethernet connection
- Must complete a speed test: 75 mbps DL | 10 mbps UL
- High school diploma or equivalent
- Background check required
- Employment verification required: Prepare to provide proof of employment for last (2) employers
Note: Must store and keep boxes for equipment until end of assignment for equipment return.