We don’t staff hospitals.
We staff the healthcare
call centers that support
patients, members,
and providers at scale.
Purpose-built staffing for high-volume,
regulated healthcare call center operations.
This Is Not Clinical Staffing.
It’s Operational Healthcare Support.
Hiregy specializes in healthcare support staffing. The operational, administrative, and patient-facing roles that sit behind every successful healthcare organization.
These are the teams responsible for enrollment accuracy, benefits verification, claims resolution, patient outreach, scheduling, and compliance-sensitive workflows.
When these seats are empty, the impact shows up immediately in revenue, backlog, and member experience
Healthcare Call Center Staffing,
In Five Easy Steps
If your team handles member questions, patient access, or provider support at scale, this is what we staff.
Tell us what’s hurting
Share the roles, volume, timelines, and performance expectations your team is under right now.
Talk to someone who understands healthcare call centers
You’ll connect with our call center staffing experts who know healthcare support environments, compliance realities, and call center performance pressures.
Get a focused shortlist, not a resume dump
We screen for healthcare exposure, call center readiness, and communication skills before candidates ever reach your team.
Move fast without cutting corners
We coordinate interviews, align on feedback, and support the offer process so decisions don’t stall.
Add capacity without disrupting operations
Whether temp, contract-to-hire, or direct placement, we support onboarding so new hires integrate smoothly into your environment.
Temporary staffing isn’t the risk.
Operating understaffed is.
In healthcare support environments, open seats don’t just slow things down, they quietly increase operational risk.
That’s why leading healthcare teams use temporary and flexible staffing models to stabilize operations immediately, while protecting performance, compliance, and patient experience.
When coverage gaps go unfilled, organizations often experience:
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Enrollment delays
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Inaccurate benefits verification
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Missed patient outreach
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Claims backlogs
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Burnout across internal teams
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Increased compliance exposure
Every day a role stays uncovered, value leaks out of the operation.
flexible call center
staffing options
Direct Hire for High-Impact Call Center Roles
We place full-time call center and sales professionals who already understand healthcare workflows, performance pressure, and member conversations.
From sourcing to screening, we deliver candidates who are ready to hit metrics, not learn on your dime.
Best for: Core teams, leadership roles, long-term growth
Contract & Project Staffing for Demand Spikes
Seasonal surges, open enrollment, system conversions, backlogs; we staff fast with healthcare-ready call center professionals who protect CX and productivity under pressure.
No ramp-up chaos. No quality drop.
Best for: Volume spikes, special initiatives, short-term coverage
Contract-to-Hire Without the Guesswork
See how someone performs on your phones, with your systems, and against your KPIs before committing.
You’re not guessing culture fit, you’re measuring it.
Best for: Risk reduction, hard-to-fill roles, performance validation
The Healthcare Roles We Staff
We don’t staff clinical teams or hospital floors.
We staff the call center and sales roles that power healthcare operations at scale.
From frontline reps to revenue-driving specialists, these are the roles we place every day.
Core Member & Patient Support Roles
Member Services Representatives
Frontline support for benefits questions, eligibility, claims status, and issue resolution.
Patient Access Representatives
Scheduling, intake, and inbound patient coordination with a focus on first-call resolution and experience.
Customer Service Representatives
High-volume, KPI-driven reps who understand regulated conversations and performance expectations.
Sales & Revenue-Focused Roles
Healthcare Sales Representatives
Inbound and outbound sales professionals experienced in consultative selling, enrollment conversations, and compliance-driven close processes.
Enrollment Specialists
Experts in plan enrollment, benefit explanations, and high-volume seasonal demand (Open Enrollment, program launches, expansions).
Retention & Upsell Specialists
Reps trained to protect revenue, reduce churn, and grow shared wallet during service conversations.
Pharmacy, Benefits & Insurance Support
Pharmacy Support Representatives
Inbound support for prescription questions, refills, coverage verification, and member education.
Benefits Verification Specialists
Detail-oriented professionals handling eligibility checks, authorizations, and payer coordination.
Claims Support Representatives
Experienced reps who can navigate complex claims conversations without escalation overload.
Operations, Risk & Support Functions
Prior Authorization Specialists
Compliance-driven professionals managing documentation, follow-ups, and payer communication.
Back Office & Processing Specialists
Data-driven roles handling post-call work, documentation, and operational support behind the scenes.
Leadership & Quality Roles
Team Leads & Supervisors
Floor leaders who understand metrics, coaching, and healthcare call center pressure.
Quality Assurance Analysts
QA professionals focused on compliance, consistency, and performance improvement.
Trainers & Onboarding Specialists
Support for ramping teams fast without sacrificing accuracy or CX.
Proven in Real Healthcare Call Centers
When seasonal call volume spikes, performance can’t slip.
A leading healthcare technology company faced a predictable annual surge in inbound calls tied to their business cycle. Service levels had to stay high, onboarding time had to stay low, and compliance couldn’t be compromised.
They needed experienced healthcare call center talent, fast. So they partnered with Hiregy.
The Challenge
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Sharp seasonal increases in call volume
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Tight timelines to staff phone associates
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No margin for quality, compliance, or CX failure
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New hires had to integrate seamlessly with existing teams
The Hiregy Approach
We handled sourcing, screening, and readiness; so leadership could stay focused on operations.
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Rapid recruitment of healthcare-experienced phone associates
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Rigorous screening for communication, reliability, and adaptability
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Streamlined onboarding aligned to existing workflows
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Ongoing support during the surge period
The Results
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40% faster time-to-hire
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70% of temporary hires retained full-time
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15% increase in customer satisfaction scores
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30% reduction in recruiting and onboarding costs
Service levels stayed strong, even at peak volume.
Let’s Build the Team Your Call Center Deserves
You don’t need more resumes.
You need people who can handle volume, pressure, and real conversations, without sacrificing quality or compliance
Hiregy partners with healthcare call center and sales leaders to deliver ready-to-work talent, exactly when demand spikes and performance matters most.
If you’re planning for enrollment season, expansion, or ongoing growth, let’s talk.
No obligation. Just a real conversation about your hiring goals.
Frequently Asked Questions
Healthcare Call Center & Sales Staffing
What Is Healthcare Call Center Staffing?
Healthcare call center staffing focuses on hiring non-clinical, patient-facing and member-facing professionals who support healthcare operations by phone, chat, and digital channels.
These roles handle enrollment, benefits verification, claims support, scheduling, pharmacy inquiries, sales conversations, and compliance-sensitive workflows at scale.
Healthcare call center staffing does not include doctors, nurses, or hospital-based clinical roles.
How is Hiregy different from traditional healthcare staffing agencies?
Hiregy does not staff hospitals or clinical roles.
We specialize exclusively in healthcare call centers and sales environments, the teams that support patients, members, pharmacies, providers, and health plans at scale.
Our recruiters understand high-volume queues, performance metrics, compliance, and the realities of healthcare customer interactions. That focus allows us to deliver talent that performs faster and stays longer.
What types of healthcare call center roles does Hiregy staff?
Hiregy staffs a full range of non-clinical healthcare call center and sales roles, including:
- Member Services Representatives
- Patient Access & Scheduling Specialists
- Pharmacy Support Representatives
- Prior Authorization & Benefits Verification Specialists
- Revenue Cycle & Billing Support
- Healthcare Sales & Enrollment Representatives
- Customer Success & Retention Teams
- Team Leads, Supervisors, and QA Analysts
We support both inbound and outbound environments, across commercial, Medicare, Medicaid, and employer-based healthcare.
What if I sign-up, do I have to hire someone from Hiregy?
No. Hiregy works on a 100% contingency basis meaning you only pay us a fee when you hire one of our candidates.
You are never locked into working with us. We recommend joining the Hiregy Client List so we’re ready to go. There are no fees to join and we’re always on standby to help when you need us.
How do you ensure candidates will actually stay and perform?
Retention starts before day one.
Hiregy focuses on:
- Realistic job previews
- Behavioral interviewing, not keyword screening.
- We don’t use AI to screen our candidates.
- Ongoing communication after placement
This approach reduces early attrition and helps teams stabilize faster, especially in high-pressure healthcare environments.
Do you offer contract, contract-to-hire and direct hire solutions?
Our goal is to make this easy for you so we offer several different ways to onboard your new call center hires.
You can audition new talent on our payroll (contract-to-hire) or hire candidates directly onto yours (direct hire). For short-term projects, you can keep your FTE count low and hire talent as short-term contractors on our payroll.
We even offer an option where you can put your recruits on our payroll temporarily (short-term payrolling).
How fast can you actually deliver qualified candidates?
Speed without accuracy creates turnover. We deliver both.
Most healthcare call center clients receive qualified candidates quickly within days, not weeks. For high-volume or seasonal initiatives, we can build and deploy full teams quickly while maintaining quality standards.
Our recruiters specialize in volume hiring without sacrificing behavioral fit, communication skills, or compliance readiness.
Can Hiregy support seasonal, surge, or enrollment-driven hiring?
Absolutely. Hiregy regularly supports:
- Open enrollment periods
- Medicare Advantage and Medicaid campaigns
- Pharmacy and benefits surges
- Mergers, acquisitions, and system transitions
- Expansion into new healthcare markets or products
Our flexible staffing models allow you to scale up quickly and scale down safely, without long-term headcount risk.
What if my hiring needs change, do I owe Hiregy anything?
Our clients hiring needs are constantly changing and that is why our staffing solutions are so helpful for them. We adjust searches all the time for our clients and you never own Hiregy anything unless you hire our candidates.
What size healthcare call centers do you work with?
We support healthcare organizations ranging from growing regional teams to large, enterprise-scale operations.
Whether you need:
- A small team of specialists
- A class of 20+ representatives
- Ongoing hiring support throughout the year
Hiregy adapts to your structure, systems, and growth goals.
Can you give me insight into the job market and pay rates of my positions?
Hiregy is happy to provide two decades of insight on what the market requires to match what you are looking for based on the complexity of the role, the types of calls they will be handling, the experience you require, the hours they will work and other factors that help us provide that insight for you.
There is also no charge for this information as we are happy to help you.