Grow Membership
Grow Member Loyalty
Grow Member Satisfaction
Hiregy’s Exclusive Credit Union Staffing Team helps credit unions build strong, member-focused teams that elevate service, support growth initiatives, and strengthen long-term member loyalty with confidence.
Credit Unions Are Different
Your Staffing Should Be Too
Credit Unions aren’t banks. You support members, not customers. Every conversation builds trust. Every interaction strengthens the relationship.
Your Member Services, Lending Support, Fraud/Risk, and Digital Banking teams, including bilingual support roles, shape how members feel about your institution, and how much of their financial life they choose to keep with you.
That’s why credit unions across the country partner with Hiregy’s Exclusive Credit Union Recruiting Team to build teams who treat members like family and reinforce the culture your institution is known for.
Grow Membership
Strengthen the member experience with professionals who build trust, improve satisfaction, and support long-term member relationships.
Better Member Experiences
From Member Engagement to Fraud & Risk roles, our candidates deliver fast, accurate support that protects relationships and boosts NPS.
Flexible Staffing
Launching new programs? Expanding service teams? Scaling digital support? We help you meet demand with the right talent at the right time, without long-term hiring risk.
Staffing for Credit Unions Made Simple
Smart, Simple Banking
World Class Call Center Talent
Every candidate is ready for member-centric communication, empathy, and professionalism, with bilingual talent available when you need it.
Better Member Experience
Reduce wait times, protect NPS, and strengthen first-call resolution with service-focused performers.
Expand Use of Services
Professionals trained to identify member needs naturally and guide them toward credit union products that support their financial goals.
Fraud & Risk Support
Staff members with strong attention to detail, compliance awareness, and digital fraud experience.
Real Member Banking Support
Members expect fast, accurate help. We staff roles that reduce friction and strengthen member trust.
WE MAKE STAFFING EASY
Stronger Member Experience Starts Here
Connect with Our Credit Union Staffing Team
Tell us about your member experience goals and your staffing challenges.
Review Pre Screened Member-Focused Candidates
We deliver qualified, credit-union-ready professionals fast.
Build the Team That Strengthens Your Member Experience
Reduce wait times, increase shared wallet, and support your members with confidence.
Helping Credit Unions Grow for over 20 years
How One Credit Union Protected Member Trust During a High-Volume Merger
Our credit union partners rely on Hiregy for fast turnarounds, high-quality candidates, and flexible staffing models that support everything from major initiatives to day-to-day operations.
The Challenge
A regional credit union came to us ahead of a planned merger between two credit unions. They knew the transition would create a significant spike in member call volume as members adjusted to new names, systems, and communication processes.
What they didn’t know was how long the spike would last, which meant they couldn’t justify adding full-time staff or increasing long-term headcount.
They needed temporary representatives who understood the credit union environment, people comfortable supporting members, navigating sensitive questions, and reinforcing trust during a period of change.
They also needed a staffing model that allowed them to scale up quickly and scale down the moment call volumes leveled out.
Our Solution
Hiregy built a dedicated temporary team of credit-union-experienced Member Engagement Representatives who:
- Handled increased call volume with confidence and professionalism
- Provided clarity and reassurance throughout the transition
- Prevented strain on the full-time team
- Integrated smoothly into existing credit union service workflows
- Allowed leadership to stay focused on merger priorities while we handled interviewing, screening, onboarding, and scheduling
The Result
The credit union protected member satisfaction during a major change, avoided overburdening their internal team, and eliminated unnecessary long-term labor costs. When call volumes returned to normal, they scaled down exactly as planned, with zero disruption to members.
We Have a Few Spots Left for 2026 Credit Union Growth Projects
Our Credit Union Staffing Team understands the unique culture of credit unions, which is why many of the country’s BEST credit unions trust Hiregy to help them grow their teams.
From classes of 20+ Member Engagement Representatives to a handful of Member Experience Specialists, helping credit unions grow membership, improve satisfaction, and strengthen member loyalty is what we do.
Book a no-obligation meeting today to see if our Credit Union Staffing Solutions are right for you.