A Case Study on Call Center Leadership Hire Success
How Hiregy Saved a National Entertainment Company Over $1 Million
CLIENT
A nationally recognized entertainment and attractions company
Industry
Hospitality & Guest Experience
Internal Search Timeline
12 weeks without success
Hiregy placement
5 total candidates presented within 72 hours, offer was presented in under 6 weeks.
the call center struggled to maintain top performance
Background
A major national player in entertainment and hospitality found itself in a difficult position. They urgently needed a call center manager to handle their customer experience operations and their critical busy tourist season was coming up quickly.
Their internal HR team had been searching for over three months, but the results were falling short, with too few candidates, and those who did show up weren’t meeting the mark.
WEEKS UNFILLED BY INTERNAL STAFF
Without this key hire, the call center struggled to maintain top performance, impacting both employee morale and bottom-line revenue.
Hiregy first got involved simply to help and offer support to a hiring manager who was trying to assist someone in their network with a job search.
That simple act of support opened the door to a real conversation. When hiring needs escalated, the connection was already there, and the hiring manager knew exactly who to call.
Key Challenges
INTERNAL CHALLENGE
Internal HR was overwhelmed and stretched thin with many recruiting projects across the company.
Communication Challenge
Communication breakdowns and shifting approvals further stalled the process.
TALENT POOL CHALLENGE
Candidate quality and quantity were well below expectations.
MONETARY CHALLENGE
Each day the role remained vacant resulted in revenue loss and increased pressure on the existing team.
EMPTY CHAIRS MEANS LOST REVENUE
The True Cost of Not Filling the Role Quickly
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The seat was empty for 12 weeks
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The team was under pressure to hit sales targets
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The business was at risk of losing revenue every day the seat remained unfilled
Every week, this critical role remained vacant, which was costly. After talking directly with Hiregy, the hiring manager estimated the position could impact revenue by at least 10%, translating into a potential annual revenue difference of over $1 million. Each passing week was money slipping through their fingers.
The internal delays stretched to three months, far exceeding their initial hiring cost projections. Waiting wasn’t just frustrating; it was expensive.
$1,000,000
REVENUE AT RISK IF LEFT UNFILLED
Our Approach: Fast, Focused, and Personal
Clear, Strategic Alignment
Rather than relying on generic job descriptions, Hiregy kicked things off with an in-depth conversation about the role. We asked questions like, “How will you define success in this position?” and “What qualities would make someone thrive here?” That clarity helped us identify top candidates faster and with much greater precision.
Innovative Sourcing
Hiregy leveraged niche recruiting tools, sponsored ads, personal networks, LinkedIn outreach, and even TikTok. Instead of waiting for candidates to find them, Hiregy proactively found the right candidates.
Crystal-Clear Communication
The team maintained constant, direct contact with the hiring manager, clearly setting expectations and proactively addressing any internal approval hiccups.
THE RUSULTS DONT LIE
Immediate Impact & Financial Results
- Hiregy filled the position in only 6 weeks, cutting the company’s wait time nearly in half.
- The second candidate Hiregy presented, was quickly hired, highlighting the precision and effectiveness of the initial screening and sourcing process.
- Filling the role fast and accurately translated directly into financial results. With an estimated $1 million annual revenue impact, this hire was more than just filling a gap; it became a strategic business decision with clear, measurable financial returns.
Hiring Manager
“We were under tremendous pressure to get this right.”
This project had a tight timeline and high stakes. The internal team had already spent weeks trying to hire without success. Hiregy stepped in, aligned quickly, and delivered results before it became a critical issue.
Client (during intake)
“I had never been asked questions like that before; those really made me think.”
What started as a vendor relationship quickly turned into a trusted partnership. The client felt supported every step of the way, with clear communication, strategic insights, and a shared commitment to getting the hire right.
Client Feedback
“This wasn’t just about filling a seat, you helped us avoid a serious hit to our bottom line.”
Despite using multiple job boards and internal referrals, the company was struggling to find qualified candidates who actually fit the role. Hiregy’s deep sourcing and vetting uncovered top talent that had been completely off their radar.
Key Takeaways
Hiring internally wasn’t just frustrating for the client; it was financially risky. As our VP of Sales, Shaun Androff, put it, “Every week without the right hire translates directly into lost revenue.” The right staffing partner isn’t an expense; it’s an investment that protects your profits, boosts your performance, and lets you focus on what you do best.
When it comes to call center staffing, Hiregy doesn’t just fill roles; we create measurable financial impact and peace of mind.
12 WEEKS
The role remained open for tweleve weeks before Hiregy was engaged. The internal team struggled for nearly 3 months to find the right fit without success.
6 WEEKS
Hiregy placed an amazing candidate on that seat in only six weeks. From kickoff to hire, we sourced, screened, and secured a top candidate in half the time.
$1 MILLION
Projected revenue protected by filling the role. Leaving the role open risked millions in lost revenue. Our placement kept business moving forward.
Struggling to Fill a Critical Role?
Let’s change that. Whether you’re facing a hiring roadblock or need top talent fast, our team is ready to help.