Your Patient
Experience Starts
With the Right
Support Team
From appointment reminders to
follow-ups and care coordination,
we staff outreach teams that help
patients feel heard, supported,
and confident in their care.
Trusted by healthcare organizations nationwide
to support patient communication and continuity of care.
When
Patient
Outreach
Falls Short,
Care Suffers
Patient outreach is essential to delivering quality care, but it’s often the first thing to strain when teams are understaffed or overwhelmed.
Missed calls, delayed follow-ups, long hold times, and inconsistent communication don’t just slow operations. They frustrate patients, reduce engagement, and can negatively impact outcomes.
-
Appointment reminders and confirmations fall behind
- Follow-ups after visits or procedures are delayed
- Patient satisfaction and trust begin to erode
The issue isn’t a lack of commitment to patient care.
It’s a lack of scalable, healthcare-trained support teams built specifically for outreach.
Dedicated Support for Every Patient Touchpoint
Patient outreach goes far beyond answering phones. It requires consistent, accurate, and empathetic communication across every stage of the patient journey.
Our patient outreach support teams are trained to handle high-volume, patient-facing interactions while aligning with your workflows, systems, and care standards.
Appointment reminders, confirmations, and rescheduling
Referral coordination and patient navigation assistance
Outbound follow-ups after visits, procedures, or discharges
Intake support and information gathering
Inbound patient calls and general support inquiries
Escalation routing to internal clinical or administrative teams
Healthcare Call Center Staffing,
In Five Easy Steps
If your team handles member questions, patient access, or provider support at scale, this is what we staff.
Tell Us What’s Breaking
Share the roles, call volume, timelines, and performance gaps creating pressure right now.
We focus on what’s impacting patient access, experience, or throughput, not generic staffing wish lists.
Get a Focused Shortlist
You work with healthcare staffing specialists who understand patient outreach, compliance environments, and call-center performance expectations.
We screen for healthcare exposure, communication skill, and real readiness before candidates ever reach you.
Add Capacity Without Disrupting Operations
We move quickly, coordinate interviews, and support onboarding so new hires integrate smoothly.
We staff temp, contract-to-hire, and direct placement, scaling from a few key roles to full hiring classes without disrupting care delivery.
Case Study: Patient Outreach Staffing That Improved Access, Engagement, and Care Continuity
When seasonal call volume spikes, performance can’t slip.
Patient outreach is not just about volume, it’s about timing, tone, and trust. By combining trained support professionals with healthcare-specific processes, Hiregy helped this organization strengthen patient relationships while maintaining compliance and quality standards.
Effective patient outreach staffing protects more than schedules, it protects the patient experience.
When healthcare organizations have the right support team in place, they can:
- Improve access to care
- Reduce operational friction
- Support clinical teams more effectively
- Deliver a better experience at every patient touchpoint
The Challenge
A growing healthcare organization was struggling to keep up with outbound patient outreach during a period of rapid expansion. Appointment reminders, follow-ups, and patient education calls were falling behind, leading to:
- Missed appointments and schedule gaps
- Increased strain on internal clinical and administrative teams
- Inconsistent patient experiences across touchpoints
Leadership needed a scalable patient outreach solution that could improve access and engagement without sacrificing quality, compliance, or empathy.
The Hiregy Approach
Hiregy deployed a dedicated patient outreach support team trained specifically for healthcare environments. These specialists integrated seamlessly with existing workflows to manage high-volume, patient-facing communication while maintaining a consistent, compassionate experience.
Our solution focused on:
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Appointment confirmations and follow-ups
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Proactive outbound patient communication
-
Overflow and peak-period coverage
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HIPAA-aware processes and documentation standards
This allowed internal teams to refocus on direct patient care while ensuring no patient interaction fell through the cracks.
The Results
Within weeks of implementation, the organization saw measurable improvements in both operational efficiency and patient experience:
- 40% faster time-to-hire
-
70% of temporary hires retained full-time
-
15% increase in customer satisfaction scores
-
30% reduction in recruiting and onboarding costs
Most importantly, patients experienced clearer communication, better access to care, and a more consistent support experience, without delays or frustration.
FLEXIBLE PATIENT OUTREACH
STAFFING OPTIONS
Direct Hire for Patient Outreach & Care Support Teams
We place full-time patient outreach professionals who understand healthcare communication, compliance, and the importance of trust in every interaction.
These team members are experienced in appointment scheduling, follow-ups, care coordination, benefits verification, and patient education,while maintaining empathy, accuracy, and HIPAA compliance.
You get professionals who know how to support patients, not just answer calls.
Best for: Core outreach teams, long-term patient programs, care continuity.
Contract & Project Staffing for Outreach Campaigns & Volume Spikes
When outreach demand increases, new patient campaigns, preventive care initiatives, seasonal enrollment, backlogs, or system transition. We provide trained patient outreach staff who can step in quickly without compromising patient experience.
Our contract teams help healthcare organizations maintain response times, close care gaps, and protect patient satisfaction during periods of increased demand.
No rushed onboarding. No dropped follow-ups.
Best for: Campaign-based outreach, volume surges, temporary initiatives.
Contract-to-Hire for Patient-Facing Roles Without the Risk
Patient outreach roles require more than availability, they require communication skill, empathy, and consistency. Contract-to-hire allows you to evaluate real-world performance before making a long-term decision.
You’ll see how candidates handle patient conversations, documentation, accuracy, and care workflows, inside your environment, before committing.
Best for: Risk reduction, scaling patient support teams, long-term growth.
READY TO STRENGTHEN YOUR PATIENT OUTREACH TEAM?
Your patients expect timely communication, clear information, and compassionate support every time they reach out.
Whether you’re filling 1–2 critical outreach roles or building larger patient outreach teams, Hiregy helps you scale without sacrificing care quality, compliance, or patient trust.
From appointment reminders and care coordination to preventive outreach and follow-ups, we deliver patient support professionals who understand healthcare and treat every interaction like it matters.
Let’s build the right outreach team for your patients.
No pressure. No hard sell. Just a conversation about your patient outreach needs and how we can support them.
Frequently Asked Questions About Patient Outreach Staffing
What is patient outreach staffing?
Patient outreach staffing focuses on supporting healthcare organizations with trained professionals who engage patients outside of clinical visits. These teams handle appointment scheduling, reminders, follow-ups, care gap closure, referral coordination, medication adherence outreach, and patient education—helping providers improve access, outcomes, and patient satisfaction.
Patient Outreach and Healthcare call center staffing does not include doctors, nurses, or hospital-based clinical roles.
How is Hiregy different from traditional healthcare staffing agencies?
Hiregy does not staff hospitals or clinical roles.
We specialize exclusively in healthcare call centers and sales environments, the teams that support patients, members, pharmacies, providers, and health plans at scale.
Our recruiters understand high-volume queues, performance metrics, compliance, and the realities of healthcare customer interactions. That focus allows us to deliver talent that performs faster and stays longer.
What types of patient outreach roles do you staff?
We staff a wide range of patient-facing and support roles, including:
- Patient Outreach Specialists
- Appointment Schedulers
- Care Coordinators
- Referral & Prior Authorization Support
- Population Health Outreach Representatives
- Follow-Up & Care Gap Closure Teams
Our teams are trained to represent your organization with professionalism, empathy, and consistency.
What if I sign-up, do I have to hire someone from Hiregy?
No. Hiregy works on a 100% contingency basis meaning you only pay us a fee when you hire one of our candidates.
You are never locked into working with us. We recommend joining the Hiregy Client List so we’re ready to go. There are no fees to join and we’re always on standby to help when you need us.
How do you ensure candidates will actually stay and perform?
Retention starts before day one.
Hiregy focuses on:
- Realistic job previews
- Behavioral interviewing, not keyword screening.
- We don’t use AI to screen our candidates.
- Ongoing communication after placement
This approach reduces early attrition and helps teams stabilize faster, especially in high-pressure healthcare environments.
Can you scale for both small needs and large outreach initiatives?
Yes. We support everything from 1–2 critical hires to large outreach classes for enterprise-level initiatives. Whether you’re launching a new program, expanding access, or catching up on patient backlogs, we scale quickly without sacrificing quality or patient experience.
Do you offer contract, contract-to-hire and direct hire solutions?
Our goal is to make this easy for you so we offer several different ways to onboard your new call center hires.
You can audition new talent on our payroll (contract-to-hire) or hire candidates directly onto yours (direct hire). For short-term projects, you can keep your FTE count low and hire talent as short-term contractors on our payroll.
We even offer an option where you can put your recruits on our payroll temporarily (short-term payrolling).
How quickly can you fill patient outreach roles?
We are built for speed without compromising quality.
For urgent needs, we can present qualified candidates quickly. For larger initiatives, we support structured ramp-ups that align with your timelines, training schedules, and operational goals.
Can Hiregy support seasonal, surge, or enrollment-driven hiring?
Absolutely. Hiregy regularly supports:
- Open enrollment periods
- Medicare Advantage and Medicaid campaigns
- Pharmacy and benefits surges
- Mergers, acquisitions, and system transitions
- Expansion into new healthcare markets or products
Our flexible staffing models allow you to scale up quickly and scale down safely, without long-term headcount risk.
What if my hiring needs change, do I owe Hiregy anything?
Our clients hiring needs are constantly changing and that is why our staffing solutions are so helpful for them. We adjust searches all the time for our clients and you never own Hiregy anything unless you hire our candidates.
What size healthcare call centers do you work with?
We support healthcare organizations ranging from growing regional teams to large, enterprise-scale operations.
Whether you need:
- A small team of specialists
- A class of 20+ representatives
- Ongoing hiring support throughout the year
Hiregy adapts to your structure, systems, and growth goals.
Can you give me insight into the job market and pay rates of my positions?
Hiregy is happy to provide two decades of insight on what the market requires to match what you are looking for based on the complexity of the role, the types of calls they will be handling, the experience you require, the hours they will work and other factors that help us provide that insight for you.
There is also no charge for this information as we are happy to help you.