Stop Making
Permanent
Hiring Decisions
With Temporary
Information.
Hire top call center talent on a contract-to-hire basis.
Evaluate real performance inside your operation before committing full time.
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Interviews are polished.
PERFORMANCE IS NOT.
Temp-to-hire allows call center leaders to validate performance inside their real operation before making a permanent commitment.
Candidates step into your environment.
They work under your leadership.
They are measured against your expectations.
Then, and only then, does the offer become permanent.
Proof First. Permanence Second.
Our temp-to-hire model is built around real performance inside your call center.
Here’s how it works.
Align on Performance
Before we send a single candidate, we define success in your environment. We do not hire on vibes. We hire on measurable fit.
Perform Inside Your Operation
Candidates step into your team on a contract basis.
They handle live calls, they work within your systems, and they are measured against your real metrics.
This is not a trial run. It is performance validation.
Convert with Confidence
When the fit is proven, you extend the permanent offer.
You have seen the performance. You know the culture alignment. You reduce the risk.
No guessing.
No rushed decisions.
No surprises.
Temporary staffing isn’t the risk.
Operating understaffed is.
In high-volume call center environments, open seats don’t just slow things down. They quietly erode performance, service levels, and revenue.
That’s why experienced call center leaders use flexible staffing models to stabilize operations quickly while protecting KPIs, customer experience, and team morale.
When seats stay unfilled, organizations often experience:
- Longer wait times
- Missed service levels
- Escalation spikes
- Backlogs and follow-up delays
- Burnout across internal teams
- Increased turnover
Every day a role stays uncovered, performance slips and pressure builds across the operation.
flexible call center
staffing options
Direct Hire for High-Impact Call Center Roles
We place full-time call center and sales professionals who already understand healthcare workflows, performance pressure, and member conversations.
From sourcing to screening, we deliver candidates who are ready to hit metrics, not learn on your dime.
Best for: Core teams, leadership roles, long-term growth
Contract & Project Staffing for Demand Spikes
Seasonal surges, open enrollment, system conversions, backlogs; we staff fast with healthcare-ready call center professionals who protect CX and productivity under pressure.
No ramp-up chaos. No quality drop.
Best for: Volume spikes, special initiatives, short-term coverage
Contract-to-Hire Without the Guesswork
See how someone performs on your phones, with your systems, and against your KPIs before committing.
You’re not guessing culture fit, you’re measuring it.
Best for: Risk reduction, hard-to-fill roles, performance validation
Proven in Real High-Volume Call Centers
When seasonal call volume spikes, performance can’t slip.
A leading healthcare technology organization faced predictable seasonal surges in inbound calls tied to its annual business cycle. Service levels had to stay high, onboarding time had to stay short, and operational quality could not be compromised.
They needed experienced call center talent, fast. But they also needed to protect culture, performance, and long-term fit.
So instead of hiring permanent immediately, they implemented a structured temp-to-hire strategy with Hiregy.
The Challenge
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Sharp seasonal increases in call volume
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Tight timelines to staff phone associates
-
No margin for quality, compliance, or CX failure
-
New hires had to integrate seamlessly with existing teams
The Hiregy Approach
We handled sourcing, screening, and readiness; so leadership could stay focused on operations.
- Rapid recruitment of experienced call center associates
- Screening for communication, reliability, and coachability
- Placement on a contract-to-hire basis
- Real-time performance validation inside the operation
- Ongoing support throughout the ramp period
The Results
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40% faster time-to-hire
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70% of temporary hires retained full-time
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15% increase in customer satisfaction scores
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30% reduction in recruiting and onboarding costs
Service levels stayed strong, even at peak volume.
BUILD A TEAM THAT PROVES ITSELF
Your queue is real. Your KPIs are real. Your customer experience is real.
Your hiring process should be just as real.
Schedule a strategy call and see if temp-to-hire is the smarter move for your team.
No obligation. Just a real conversation about your hiring goals.
Frequently Asked Questions
Healthcare Call Center & Sales Staffing
What is temp-to-hire in a call center environment?
Temp-to-hire allows you to bring candidates into your call center on a contract basis before extending a permanent offer.
They work inside your real operation, handle live volume, and are measured against your KPIs. When performance and culture fit are proven, you convert them to full-time.
It is performance validation before permanence.
How is temp-to-hire different from traditional temporary staffing?
Temporary staffing often focuses on short-term coverage.
Temp-to-hire is structured around long-term fit.
The goal is not to “fill a seat.” The goal is to evaluate performance in your environment before making a permanent hiring decision.
It reduces risk and improves retention.
Who is the employee during the contract period?
During the contract period, the employee is on Hiregy’s payroll.
We handle payroll, tax withholding, and related administrative responsibilities while they work inside your operation.
If you decide to convert them to permanent, they transition to your payroll.
What if I sign-up, do I have to hire someone from Hiregy?
No. Hiregy works on a 100% contingency basis meaning you only pay us a fee when you hire one of our candidates.
You are never locked into working with us. We recommend joining the Hiregy Client List so we’re ready to go. There are no fees to join and we’re always on standby to help when you need us.
How do you ensure candidates will actually stay and perform?
Retention starts before day one.
Hiregy focuses on:
- Realistic job previews
- Behavioral interviewing, not keyword screening.
- We don’t use AI to screen our candidates.
- Ongoing communication after placement
This approach reduces early attrition and helps teams stabilize faster, especially in high-pressure healthcare environments.
Can you give me insight into the job market and pay rates of my positions?
Hiregy is happy to provide two decades of insight on what the market requires to match what you are looking for based on the complexity of the role, the types of calls they will be handling, the experience you require, the hours they will work and other factors that help us provide that insight for you.
There is also no charge for this information as we are happy to help you.
When does temp-to-hire make the most sense?
Temp-to-hire is often ideal when:
• You are scaling quickly
• You are recovering from turnover
• You want to protect service levels during peak volume
• Culture alignment is critical
• The cost of a bad hire is high
If hiring risk feels expensive, temp-to-hire provides structure.
What types of call center roles can be hired on a temp-to-hire basis?
Temp-to-hire works across:
- Customer Service Representatives
- Member or Client Support
- Inside Sales Representatives
- Benefits Verification and Support
- Retention and Outbound Teams
- Team Leads and Supervisors
It is especially effective in high-volume, performance-driven environments.
Do you offer contract, contract-to-hire and direct hire solutions?
Our goal is to make this easy for you so we offer several different ways to onboard your new call center hires.
You can audition new talent on our payroll (contract-to-hire) or hire candidates directly onto yours (direct hire). For short-term projects, you can keep your FTE count low and hire talent as short-term contractors on our payroll.
We even offer an option where you can put your recruits on our payroll temporarily (short-term payrolling).
How fast can you actually deliver qualified candidates?
Speed without accuracy creates turnover. We deliver both.
Most healthcare call center clients receive qualified candidates quickly within days, not weeks. For high-volume or seasonal initiatives, we can build and deploy full teams quickly while maintaining quality standards.
Our recruiters specialize in volume hiring without sacrificing behavioral fit, communication skills, or compliance readiness.
Can Hiregy support seasonal, surge, or enrollment-driven hiring?
Absolutely. Hiregy regularly supports:
- Open enrollment periods
- Medicare Advantage and Medicaid campaigns
- Pharmacy and benefits surges
- Mergers, acquisitions, and system transitions
- Expansion into new healthcare markets or products
Our flexible staffing models allow you to scale up quickly and scale down safely, without long-term headcount risk.
What if my hiring needs change, do I owe Hiregy anything?
Our clients hiring needs are constantly changing and that is why our staffing solutions are so helpful for them. We adjust searches all the time for our clients and you never own Hiregy anything unless you hire our candidates.
What size healthcare call centers do you work with?
We support healthcare organizations ranging from growing regional teams to large, enterprise-scale operations.
Whether you need:
- A small team of specialists
- A class of 20+ representatives
- Ongoing hiring support throughout the year
Hiregy adapts to your structure, systems, and growth goals.