February
Call Center
Salary Guide

Your essential resource for competitive pay insights, from frontline associates to leadership.

CSR
Tech
Lead
Mgr

Trends You Need to Know in Call Center Staffing

The call center world is evolving fast. It’s no longer just about handling phone calls—it’s about creating seamless, omnichannel experiences where tech and human empathy work hand in hand. With rising customer expectations and emerging technologies like AI, hiring the right talent is critical to your success.

Our February Salary Guide goes beyond compensation numbers—it uncovers key trends driving the future of call centers and what it means for your hiring strategy, from frontline associates to senior leadership.

Call Centers: The Backbone of Every Industry

When we say “call center staffing,” we’re talking about much more than traditional customer service reps in a cubicle. Call centers are at the heart of industries like healthcare, finance, insurance, and tech, powering roles that require specialized knowledge and skills.

These roles include:

Medical Claims Examiners

Insurance Enrollment Specialists

Inside Sales Representatives

Fraud Prevention Analysts

Referral Coordinators

Supply Chain and Customer Experience Experts

With so much at stake, offering competitive salaries isn’t just important—it’s a necessity to attract top-tier talent.

Fraud Analyst: Hello, this is Alex from the Fraud Prevention Team. How can I help you today?
Customer: I just received a notification about suspicious activity on my account. What should I do?

The Emerging Trends
Shaping the Call Center Industry

1. AI-Powered Support: Blending Efficiency with Empathy

AI is transforming call center operations by automating basic inquiries and offering fast, data-driven solutions. But here’s the reality—AI is a complement, not a replacement for human interaction. Today’s businesses need employees who can bridge this gap, enhancing AI tools with critical thinking and human empathy.

Companies are seeking candidates with expertise in AI management, data analytics, and customer experience strategy to ensure their teams excel in a digital-first world.

Continuous improvement of AI tools is crucial, but it’s the personalized touch from skilled reps that keeps customers coming back.

2. Omnichannel is Now the Standard, Not a Luxury

With 88% of customers valuing experience as much as the product itself, providing a consistent, seamless interaction across multiple channels is non-negotiable.

Reps need to be tech-savvy and skilled in managing conversations across platforms like live chat, social media, and messaging apps.

Data analytics is essential for personalization, but human connection remains key to resolving complex customer issues.

Training and professional development will be critical in helping employees stay ahead of customer expectations.

3. The Phygital Revolution: Merging Physical and Digital Worlds

As virtual and augmented reality (VR/AR) blend with traditional in-person interactions, businesses are creating immersive experiences that follow customers across physical and digital touchpoints.

Companies will need employees who thrive in both environments, balancing digital expertise with face-to-face engagement.

This shift presents an exciting opportunity to transform how brands connect with their customers and retain loyalty.

Explore Current Salaries Across Call Center Roles

We’ve compiled real-time salary data for February 2025, covering a range of critical call center roles—from frontline associates to leadership positions. This guide will help you understand the compensation benchmarks across diverse roles, such as customer service representatives, inside sales reps, fraud prevention specialists, and more.

 

Job Title Hourly Rate Annual Salary
Customer Service Representative $18.50 $38,480
Credit & Claims Specialist $21.00 $43,680
Healthcare Support Specialist (Navigation) $23.00 $47,840
Data Entry & Billing Specialist $17.00 $35,360
Outreach Coordinator $16.50 $34,320
Fraud Prevention Analyst II $30.00 $62,400
Customer Support Supervisor $33.00 $68,640
Supply Chain & Customer Experience Specialist $23.00 $47,840
Senior Customer Service Representative $25.00 $52,000
Set-Up Specialist $19.00 $39,520
Accounting Specialist I $20.00 $41,600
Vice President of Call Center Operations $84.13 $175,000

Use this table as a resource to:

Benchmark competitive salaries to attract top-tier candidates

Make informed decisions on compensation packages

Identify market-driven pay trends that will help you stay ahead

Whether you’re hiring for specialized positions or scaling your team, these numbers provide the insight you need to drive recruitment success. Dive into the guide below to discover how your pay rates compare.

Hiring Trends for
In-Demand Call Center Roles

Call Center Representatives

Despite the rise of digital channels, the phone remains critical for addressing complex or sensitive issues. Today’s reps must balance tech proficiency and empathy to provide real solutions and a human connection. Flexible work options and enhanced training programs are effective retention strategies in this role.

Inside Sales Representatives

Inside sales roles require more than just closing deals. Reps need to leverage data and AI tools while maintaining excellent interpersonal communication. Companies prioritizing ongoing training and development will retain their top talent.

Customer Support Supervisors

Supervisors are key to delivering consistent, high-quality service. They need to manage multichannel support teams while analyzing performance data to continuously optimize service delivery.

Business Development Managers

Strategic thinkers with a tech-first mindset are highly sought after. Their role involves identifying new market opportunities, leveraging digital tools for lead generation, and building relationships across channels. Offering growth opportunities and competitive compensation is crucial for retaining these leaders.

Hiring Managers: Need More Insights?

Schedule a one-on-one call with our call center staffing experts to review the Salary Guide and discover how we can help you stay competitive while making hiring stress-free.