Process Clerk

Job ID 17813 - Process Clerk

Location: Tampa Florida 33614 - This position is onsite

Pay: $17.00 / hour

Type: Contract-to-hire

Schedule: Monday-Friday evening shift 9-6 or 9-5:30 depending on lunch 


Job Description

• Input and update status of cases in proprietary system and establish work priorities by pulling electronic reports for clients and counties and/or Process Servers assigned
• Assigning Jobs to Servers
• Auditing (ie-closed jobs, servers)
• Follow up with process servers for status via phone and email in an effort to push for quick resolution and document accordingly
• Learn and apply client and county specific requirements to daily work production. Become familiar with rules of Civil Procedure
• Provide effective communication daily with clients, vendors and co-workers in a professional, courteous manner in person, telephonically or via email.
• Reroute and track documents
• Open mail/cases and route out as required. Review new cases data entry for accuracy
• Meet or exceed Key Performance Standards regarding: timeliness of case status, case notes, and obtaining status to move cases to next phase of service
• Expedite resolution of errors made by Process Servers on submitted affidavits
• Develop understanding of court dockets
• Performs other duties as required (ie printing and scanning documents, proofing documents, etc)
• Serve as back up in a team member’s absence and assist other teams when required.
• Meet all training requirements and apply what has been trained in your daily work product and interactions with team members and customers
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

Nice to have:

• Familiarity with legal documents preferred

Requirements:

• Minimum 2 years of office experience
• Proficient typing skills (30 wpm)
• Microsoft Office Suite experience (Outlook, Excel, Word)
• Background check required
• Drug screening required