Job ID 11005 – Customer Service Representative

Location: Clearwater/N. St. Petersburg area (near the airport)

Pay: $14 hr

Type: Contract to hire 

Job Duties:

  • Answers incoming telephone calls and incoming text correspondence
  • Researches and responds to inquiries regarding benefits, eligibility and claim status
  • Initiates and tracks any and all required follow-up to properly satisfy inquiries
  • Documents all information regarding each call in the system’s inquiry notes field
  • Reviews and keeps updated on applicable program, plan and policy provisions
  • Conducts member welcome calls
  • Completes complaint forms
  • Responds to inquiries in an accurate and timely manner
  • Participates in special projects
  • Assists Supervisor with other duties as required, NO SALES!

Requirements:

  • Call center experience is required.  Health care industry experience is preferred.
  • High school graduate or equivalent.
  • Knowledge of medical terminology, billing, claims and the health insurance industry is preferred but not required.
  • Proficiency using software programs such as MS Word, ACCESS, PowerPoint, Excel and Outlook

 

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