About the Company:  Locally based healthcare company in Tampa is seeking Customer Service Representatives. The ideal candidate will be polished, professional, and enjoy multi-tasking. Since this is a contract position, with the potential to be extended into a long term position based on client needs and performance. We are looking for someone that really enjoys providing great customer service, and possesses empathy and patience. Someone with experience in the Medical industry is a plus!

Type: Contract

Schedule:   M-F 10:00 am – 7:00 pm, should be open to OT on weekends

Job Description:

  • Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates in meeting department goals of answering 50 calls per day while providing accurate information.
  • Provides pleasant customer service through superior customer service methods, problem solving and real-time issue resolution regarding status of authorizations and claims.
  • Basic ability to use proper language, grammar and style in the preparation of verbal and written messages to convey a clear, concise, friendly and appropriate response to providers.
  • Ability to understand when to escalate erroneous/inconsistent information to appropriate level of management for assistance.
  • Enters accurate data of discussions for each call, utilizing the company customer support database tracking system.
  • Answers all calls in a pleasant and professional manner.
  • Handles all calls expeditiously but without rushing.
  • Initiates outbound calls as necessary, to facilities, providers or beneficiaries.
  • Provides courteous and prompt service to all internal and external customers.
  • Prioritizes and addresses requests and assignments in a professional manner to develop cooperative relationships and to ensure that customer confidentiality is assured.

Requirements and Qualifications:

  • High School Diploma or GED
  • 1-2 years call center experience
  • Must have some medical terminology
  • Healthcare is preferred, but not mandatory
  • Excellent proofreading skills
  • Effectively communicates using written, oral, non-verbal, and active listening skills
  • Technology adept – use of various office equipment  
  • Presents in a polite, polished, and professional manner upon dealing when dealing with client and co-workers 
  • Strong written communication skills and ability to create professional written correspondence using proper grammar and punctuation
  • Presents in a polite, polished, and professional manner upon dealing when dealing with client and co-workers 

Rec123

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