JOB ID 13715 – Client Services Supervisor

Location: Casselberry, FL

Pay: $19.00/hourly

Type: Contract-to-hire

Hours: 8:00 AM to 5:00 PM

Job Duties

  • Oversee a team of Customer Service Representatives
  • Maintain proper documentation of client interactions
  • Develop and maintain client services policies
  • Quality assurance auditing for client satisfaction
  • Assist the manager with hiring Customer Service Representatives
  • End of month reporting and quality reporting
  • Assist the team with problem resolution
  • Fill in vacancies as needed

Profile

  • Excellent written and verbal communication skills
  • Ability to prioritize and anticipate needs
  • Skilled in conflict resolution
  • Ability to learn new software quickly

Requirements

  • (3) to (5) years of experience in a medical billing environment / call center or customer service experience
  • Previous experience in a leadership role as a manager or supervisor required
  • Must have experience with EOBs
  • Must be proficient in MS Office, MS Excel: Advanced user
  • High school diploma required

Preferred

  • AdvancedMD, Clinix, and/or ModMed
  • Previous experience in the dermatology space
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