Customer Service Representative – Call Center (Guest Services Agent)

Job ID 23361 – Customer Service Representative – Call Center (Guest Services Agent)

Location: Tampa, 33607 – This position is onsite

Pay: $18.00 per hour - $20.00 per hour*
*Must meet specific requirements to qualify for $20.00 per hour

Type: Direct hire

Schedule: Must be open to department hours 5:00 AM – 12:00 AM (Midnight) EST
Schedules are assigned in 3-month periods

Training schedule: M-F, 9:00 AM to 5:00 PM EST for (2) weeks

Target start date: May 4, 2026

Career outlook: FREE FOOD! 401k with match, excellent standard benefits and room to grow with the organization.

Position Overview

We are seeking a high-performing Customer Service Representative to support a fast-paced, high-volume operational environment. This role requires handling frequent inbound and outbound calls while simultaneously managing order entry, data documentation, and multiple systems.

Success in this role depends on the ability to work quickly and accurately across multiple platforms, manage competing priorities, and maintain strong attention to detail in a structured, production-driven environment.

Key Responsibilities

• Handle a high volume of inbound and outbound calls with professionalism and efficiency
• Accurately process orders, requests, and updates across multiple systems
• Navigate between CRM, order entry, and workflow systems simultaneously
• Document all interactions in real time while maintaining accuracy and compliance
• Manage multiple tasks and priorities in a fast-paced, time-sensitive environment
• Coordinate with internal teams to ensure timely and accurate service delivery
• Resolve customer issues and escalate when necessary
• Meet productivity, accuracy, and performance metrics

Requirements

• Experience in a high-volume call center OR high-volume data processing environment
• Proven ability to manage multiple systems and tasks simultaneously
• Strong data entry skills with a high level of accuracy and attention to detail
• Ability to work in a fast-paced, metrics-driven environment
• Strong written and verbal communication skills
• Ability to follow structured processes and maintain compliance standards
• Open availability required (5:00 AM – 12:00 AM schedule range)
• High school diploma or equivalent
• Background check and drug screening required

Preferred Experience

• Call center experience (inbound/outbound)
• Experience with CRM, order entry, or case management systems
• Background in high-volume customer service, healthcare, or operations environments