Service Specialist
Service Specialist (Job 1505)
Location: Rochester, NY 14623 - This position is onsite
Pay: $22.00 per hour
Type: Contract until approximately Oct 1, 2026
Schedule: Monday- Friday 8:30am-5pm EST (30 min lunch)
Job description
- Delivers quality service to clients who are utilizing the HireRight system for background checks / screening.
- They interact via phone, email, chat, and other avenues.
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Develops and maintains an intermediate working knowledge of one or more products, as well as industry policies and procedures.
- Identifies opportunities for process improvement and works with leaders to implement.
- Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Documents all interactions.
- Serves as a mentor for less experienced teammates.
- Performs data input, maintaining strong prioritization and organization.
Requirements
- 2 years or more customer service experience
- Comfortable with high-volume outbound/inbound calling
- Confident, clear, and professional phone presence
- Experience in customer outreach
- Resilient and motivated by goals and metrics
- High school diploma or equivalent
- Background check required
- Drug screening required