Healthcare Customer Service - Bilingual: Spanish/English
Job ID 23434: Foundation Support Advocate – Bilingual: Spanish/English
Location: Lakeland, FL 33810 – This position is onsite
Pay: $19.00
RPhT active: $20.50
Type: Contract to hire
Training schedule: Monday to Friday 9am to 5:30pm (3 weeks)
Schedule: Available shifts may vary
Monday to Friday: 8am to 4:30pm
Monday to Friday: 9am to 5:30pm
Monday to Friday: 9:30am to 6pm
Monday to Friday: 10:30 to 7pm
Monday to Friday: 11am to 7:30pm
Monday to Friday: 11:30am to 8pm
Start date: 6/15/2026
Job description
- Assist patients with enrollment into free medication assistance programs by reviewing applications, verifying eligibility, and determining qualification based on Federal Poverty Level (FPL) guidelines.
- Communicate with patients, healthcare providers, and internal teams regarding application status, benefit verification, medication support, and required documentation.
- Manage a high-volume caseload while providing timely follow-up on application decisions, case updates, and ongoing patient support.
- Maintain accurate documentation within internal systems and application status portals while ensuring compliance with program guidelines and healthcare regulations.
- Deliver compassionate customer service by helping patients navigate specialty medication programs, resolving issues efficiently, and supporting access to therapy.
Nice to have:
- Previous specialty pharmacy experience
Requirements:
- Must be bilingual: Spanish/English
- Must have healthcare, medical, claims, insurance/preauthorization or any pharmacy related experience
- High school diploma or equivalent
- Background check required
- Drug screening required