Patient Account Collector

About the Company: Great opportunity! Growing healthcare company is looking for Patient Account Collectors to join their team in Lakeland.

Type: Contract-to-Hire

Pay: starting at $13 an hour, depending on experience

Job Description:

  • Receives payment and ensures proper posting to  appropriate customer’s accounts 
  • Locates and monitors overdue accounts using the billing system  
  • Records information about financial status of  customers and the status of collections efforts  
  • Notifies customers of delinquent accounts with the attempt of collecting outstanding amounts  
  • Arranges for debt repayment or establishes a repayment schedule based on the customer’s financial situation 
  • Records/updates patient personal accounts where necessary with contact information  
  • Completes a Skip Trace on customers that are not responding to collection efforts
  • Talk with customers to determine reasons for overdue payments and review the terms of sales, service and financial obligations 

Requirements and Qualifications:       

  • High School Diploma or GED equivalent 
  • Minimum of two years customer collections experience in Healthcare Industry preferred  
  • Knowledge of FDCPA regulations preferred and/or FDCPA Certification
  • Medical terminology preferred
  • Knowledge of medical billing practices and/or billing reimbursement and insurance policies preferred  
  • Active listening skills to determine the best course of action to collect on patients accounts 
  • Strong verbal and written communication skills
  • Effective communication with location employees, patients and referral sources both verbally and in writing to ensure questions and concerns are processed in a timely manner  
  • Ability to persuade and negotiate a resolution to patient’s account balance 
  • Basic computer skills in Microsoft office suite (Word, Excel, etc.) required 
  • Web browsing(e.g., Internet Explorer) and email software  


Category:Customer Service
City/State/Zip:Lakeland, Florida 33815
Job ID:9874

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