Customer Care Representive/ Bilingual

Are you looking to get started in a great corporate environment with a very well established company? We are currently in need of some exceptional bilingual customer service representatives for our well-established client in the St Petersburg area. The ideal candidate will have call-center experience and will be comfortable working on 2nd shift! 

Pay: $15/Hour 

Type: Contract to hire

Hours:  Thursday - Monday 2:30pm-11pm and 12-9 PM, Tuesday & Wednesday off

Job Duties:

  • Verify contract information and initiate claims based on client specific terms and conditions while following internal procedures. 
  • Perform basic troubleshooting on electrical and mechanical products including but not limited to: Appliances, Power Tools, Massage Chairs, Cell Phones, and Consumer Electronics etc. 
  • Assist customers with other service contract or MFG warranty related issues including but not limited to: contract/product registration, cancellation and billing issues etc. 
  • Accurately document and update records in required systems. 
  • Use effective decision making skills to resolve the customer's issue during the call. 
  • Maintain call handling performance metrics for Average Speed of Answer, Service Level, Average Handle Time, Personal Time and Quality Monitoring review. 

Requirements:

  • Associates Degree preferred; High School Diploma required
  • Must be Bilingual in English & Spanish (fluent speaking, reading and writing)
  • 2+ Years Customer Service Experience in High Volume Call Center

Rec123

Category:Customer Service
City/State/Zip:St. Petersburg, Florida 33716
Job ID:12343
 

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