Customer Service I - Contract 3 months

About the Company: Well known speciality healthcare pharmacy in East Orlando has a need for customer service specialists.

Type: contract - 3 months

Job Duties:

  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

  • Refer unresolved customer grievances to designated departments for further investigation.

  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Requirements:

  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

  • Ability to work independently and manage one’s time.

  • Ability to accurately document and record customer/client information.

  • Previous experience with computer applications, such as MS Outlook or data entry software.

  • High school diploma or GED preferred.

  • 0-2 years customer service related experience required.

 

Rec123

Category:Customer Service
City/State/Zip:Orlando, Florida 32822
Job ID:12340
 

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