Help Desk Technician

About the Company: Technology solutions company, located in Lake Mary, is looking for help desk technicians to join their team.  

Type: Contract (long-term, likely 9 months)

Schedule:  Need Monday-Sunday 9:00am - 9:00pm availability; schedule will be assigned upon offer

Training Schedule: First 3 week, Mon-Fri 9:00am - 4:00pm

Job Description:

  • Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
  • Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
  • Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to Tier 2, Tier 3, supervisor or other technical staff.
  • Logs and tracks calls using problem management software and maintains history records and related problem documentation.
  • Prepares standard statistical reports, such as help desk incident reports

Requirements and Qualifications

  • Excellent Customer Service Focus

  • Excellent Communication Skills

  • Trouble-shooting skills

  • Microsoft Operating Systems and Applications

  • Hardware/Software support experience a plus

  • Previous Help Desk/Call Center experience a plus

  • Experience at institutions of Higher Education a plus

  • Web CT and Blackboard Application knowledge a plus

 

Rec123

Category:Customer Service
City/State/Zip:Lake Mary, Florida 32746
Job ID:12269
 

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