Billing/Collections Manager

Job ID #11775 - Billing/Collections Manager

About the Company: Non-profit close to Downtown Orlando is looking for a Billing & Collections Manager. Position offers excellent benefits and opportunity to cultivate an accounts receivable and collections team.

Type: Direct Hire

Schedule: Monday - Friday, 8am to 5pm

Pay: Depending on Experience

Job Description:

  1. Train, mentor and develop high performing Accounts Receivable (AR) and Collections staff.
  2. Schedule and organize weekly work assignments to ensure timely completion with accuracy and efficiency.
  3. Monitor and report on key performance indicators.
  4. Analyze data, systems and processes of member aging’s, tracking call history reports, identifying problem accounts and determining resolutions.
  5. Resolve complex billing issues and communicate the resolution to the Accounting Manager or VP of Accounting.
  6. Create and maintain standard operating procedures related to accounts receivable, collections, and billing processes.
  7. Determine key KPIs on which the team should be measured and implement, setting goals and training for operations team.
  8. Streamline processes and procedures to improve efficiencies in cash application, including identifying upstream business processes that may need to change and coordinating and obtaining buy-in from key stakeholders.
  9. Identify and communicate member (payer) and claim trends to leadership as discovered.
  10. Complete monthly performance scorecards and quality assurance audits with feedback.
  11. Respond to operations / field staff regarding questions and requests for assistance in a timely manner.
  12. Develop monthly revenue cycle management reports.
  13. Prepare and submit annual reviews as scheduled and provide positive feedback for team member success.
  14. Process payroll/employee timecards for any direct reports.

Experience & Qualifications:

  1. Bachelor degree required; in Accounting, Finance, Business Administration or related business field preferred.
  2. Minimum five (5) years of experience in managing the daily operations for Accounts Receivable and/or B2B Credit/Collections; preferably in a corporate setting with multiple locations.
  3. Must have proven ability to lead and develop high performance accounts receivable and collections teams.
  4. Must possess excellent problem-solving skills with a high degree of independence and ability to take initiative.
  5. Ability to create processes and ensure controls, establishing metrics for performance.
  6. Microsoft Office proficiency required; including demonstrated advanced working knowledge of Excel.
  7. Excellent oral, written and interpersonal communication skills; ability to provide a high-level customer service experience.
  8. Must exhibit professionalism, patience, and understanding; ability to treat confidential information with sensitivity. 
  9. Excellent problem-solving and analytical skills, as well as critical thinking ability.
  10. Excellent organization skills and attention to detail.
  11. Experience utilizing Oracle, Salesforce or related ERP desired.


City/State/Zip:Orlando, Florida 32803
Job ID:11775

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