Client Success Advocate

Job ID 11774 - Account Success Coordinator

Type: Direct Hire

Location: Lakeland, Florida

Pay: Around $45,000-$55,000 depending on recent similar job applicable experience

Hours: M-F, 8:00 AM to 5:00 PM

 

Job Duties

1. Manage accounts after new client implementations 
2. Ensure client satisfaction, client check-ins, client retention 
3. Offer solutions and make recommendations to clients (upsell) to improve their experience, and then pass the information to the sales team 
4. Forecast and track key account metrics 
5. Collaborate with team members to assist with innovation, identifying at-risk clients, and document needs for supplemental service 
6. Take ownership of client interactions 

 

Requirements

  • Four to six years of business experience with account management and customer service
  • Bachelor’s degree in business or related discipline

 

Category:Administrative/Clerical
City/State/Zip:Lakeland, Florida 33813
Job ID:11774
 

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