Customer Care Representive/ Bilingual

We are currently hiring a 2nd shift Bilingual Customer Care Specialist in St Petersburg, Florida.

Pay: $14hr (depends on experience)

Type: Contract to hire

Hours:  Thursday - Monday 2:30pm-11pm

Job Duties:

  • Verify contract information and initiate claims based on client specific terms and conditions while following internal procedures. 
  • Perform basic troubleshooting on electrical and mechanical products including but not limited to: Appliances, Power Tools, Massage Chairs, Cell Phones, and Consumer Electronics etc. 
  • Assist customers with other service contract or MFG warranty related issues including but not limited to: contract/product registration, cancellation and billing issues etc. 
  • Accurately document and update records in required systems. 
  • Use effective decision making skills to resolve the customer's issue during the call. 
  • Maintain call handling performance metrics for Average Speed of Answer, Service Level, Average Handle Time, Personal Time and Quality Monitoring review. 

Requirements:

  • Associates Degree preferred; High School Diploma required
  • Must be Bilingual in English & Spanish (fluent speaking, reading and writing)
  • 2+ Years Customer Service Experience in High Volume Call Center

 

Category:Customer Service
City/State/Zip:St. Petersburg, Florida 33716
Job ID:11645
 

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