Customer Service Representative I

Customer Service Representative 

Type: Contract-to-Hire

Schedule:  Monday - Friday, must be able to work 8hr shift between 8am-8pm OR work 2nd shift and weekends.

Pay: Depending on experience

In this role, you will be responding to customer inquiries via telephone, live chat and email in a timely and appropriate manner.

  • Provide assistance to customers regarding technical support and inquiries
  • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
  • Process written customer correspondence and provide the appropriate level of timely follow up
  • May coordinate member transportation and make referrals to other departments as appropriate
  • Research and identify any processing inaccuracies 
  • Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction

You are the right candidate for this role if you meet the following requirements:

  • Education/Experience: High school diploma or equivalent.
  • 2+ years of call center customer service experience, preferably in a healthcare, technical support or insurance environment.
  • Bilingual is a plus.
Category:Customer Service
City/State/Zip:Maitland, Florida 32751
Job ID:11085

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