Client Success Manager
My favorite part of my job at Hiregy is … meeting new candidates and working with a great team.
During a typical workday you’ll find me … answering phones, assisting recruiters with finding candidates, data entry, background screenings, and bringing new hires onboard.
In the next five years I’d like to … travel, travel, travel! I’d like to go to Italy, Greece and Canada.
My earliest memory is … going to Sesame Street with my cousin.
My hidden talent is … reciting most episodes of the American version of the television show, The Office.
The best advice I’ve ever received is … a little bit of confidence goes a long way. As Michael Scott would say, “I am Beyoncé always.”
The most adventurous thing I’ve ever done is … walking the Cliffs of Moher in Ireland.
Call centers are not just about answering phones anymore. They are about creating a smooth ride for customers no matter how they reach you. This means talking to them through their preferred channels, including phone, email, chat, or social media, and making each experience special.
Building a cohesive, motivated, and high-performing team in a call center workplace requires creativity, commitment, and a dash of fun. At Hiregy, we believe in the power of team building to transform the work environment, boost morale, and enhance productivity.
As we head into 2024, the landscape of customer service is facing transformation. Businesses are embracing customer service AI to not only enhance the efficiency of their customer service teams, but also to provide a more personalized experience to clients.