Employment News

The best way to keep call center customers happy is to keep call center employees happy – and team members who enjoy their jobs typically provide better service.  How can you keep your call center staffed with a quality team? Use these call center staffing secrets.

“Please raise your hand if you’ve ever looked up a candidate on the internet, facebook or LinkedIn prior to hiring them in your business to see what you’d find.”   This was a question posed by a panelist during a packed CEO Conference I attended last week on Social Media.   Almost everyone’s hand went up.

The Agency for Workforce Innovation released their unemployment figures for Florida and the Tampa Bay Area posted the best figures seen in 18 months. The percentage of unemployed is down nearly a point from a year ago.

According to a CNNMoney analysis of a Labor Department report, Temporary Help has “recovered the most lost jobs.” Many economists say the growth of Temporary Help is a good sign for everyone since this usually forecasts growth in permanent positions.