Customer Service Representative

About the Company: Well-established and stable company seeking Customer Service Representatives. This is an excellent opportunity with an exceptional company. The ideal candidate will be skilled in verbal and written communication and possess strong troubleshooting skills.

Type: Contract to hire

Pay: $14 hr

Monday to Fri 11-8pm Some Saturdays 10am-8pm

Job Description

•    Taking calls from internally state employees around the United States with questions about their payroll
•    Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries
•    Responsible for maintaining adequate records/documentation for audit and internal control purposes
•    Respond to Inbound/Outbound Call Inquiries 
•    Initiate outbound calls to respond to inquiries and to follow-up with previous contacts
•    Enter and monitor support ticket information into PPL Portal
•    Perform administrative functions e.g.: pended timesheet reporting, mail distribution, document verification, document management, timesheet verification.
•    Data entry and update payroll ; accounts payable account information as assigned

Requirements and Qualifications

  • 2+ years in a call center environment as a CSR
  • Skilled in verbal and written communication with strong troubleshooting skills
  • MS Office proficient- Word, Excel, PowerPoint, and Outlook
  • Effectively communicates using proper grammar and punctuation written, oral, non-verbal, and active listening skills
  • Strong written and verbal communication skills including use of proper grammar and punctuation 
  • Technology adept including Browser and Computer savvy and the use of various office equipment  
  • Presents in a polite, polished, and professional manner upon dealing with customers and co-workers 
Category:Customer Service
City/State/Zip:Tampa, Florida 33619
Job ID:11479
 

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