Consumer Support Agent

About the Company: Well-established company in Clearwater is looking for experienced Consumer Support Agents. This is an excellent opportunity with an exceptional company. The ideal candidate will be detailed and possess excellent customer service skills.

Type: Contract to Hire

Schedule: Monday – Friday, 8:00 am – 5:00 pm 

Pay: Hourly, depending on experience

Job Description

  • Effectively and persuasively communicate with consumers as well as coworkers via phone, fax, email, and mail.
  • Establish a positive rapport with each consumer.
  • Gather additional information from consumers when correspondence or identity verification is incomplete.
  • Research internet information resources to confirm contact information.
  • Document voicemail, letters, faxes, and calls received from consumers. Enter results of consumer communications into electronic storage mediums
  • Handle confidential and highly sensitive information in accordance with federal regulations.
  • Exercise good judgment to determine appropriate course of action consistent with Federal Credit Reporting Act (FCRA) and company policy and procedures.
  • Customize letters, fax transmissions, and email correspondence directed to specific consumers.
  • Submit generated responses to quality assurance team for review to obtain approval.

Requirements and Qualifications        

  • Bilingual in Spanish and English preferred 
  • Two Years of experience in a consumer call center.
  • High School Degree or Equivalent 
  • MS Office proficient- Word, Excel, PowerPoint, and Outlook
  • Effectively communicates using proper grammar and punctuation written, oral, non-verbal, and active listening skills
  • Strong written and verbal communication skills including use of proper grammar and punctuation 
  • Technology adept including Browser and Computer savvy and the use of various office equipment  
  • Presents in a polite, polished, and professional manner upon dealing with customers and co-workers 
Category:Customer Service
City/State/Zip:Clearwater, Florida 33758
Job ID:11401
 

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